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Donor Services Coordinator

2 weeks ago

Surrey, British Columbia, Canada Music For Life Institute - Home of the African Children's Choir Full time $45,000 - $65,000 per year

Donor Services Coordinator

MUSIC FOR LIFE – A Christian Non-Profit Organization

Home of the internationally acclaimed African Children's Choir

Are you a detail-oriented, organized, and passionate about making a real difference? MUSIC FOR LIFE, a Christian non-profit and home of the internationally acclaimed African Children's Choir, is looking for a dedicated Donor Services Coordinator to join our Donor Relations and Services Team. In this role, you'll be the key link between our donors and the children we serve, ensuring every gift is accurately recorded, every sponsor feels valued, and our mission of helping Africa's most vulnerable children today, so they can help Africa tomorrow continues to thrive.

Position Summary

Reporting to the Donor Services Team Lead, you will:

· Provide exceptional service and support to donors via phone, email, and written correspondence.

· Maintain accurate records of donations and sponsorships, ensuring every gift is properly acknowledged.

· Strengthen donor engagement and trust, making a direct impact on the children we serve.

Key Responsibilities

· Build and maintain strong donor relationships, prioritizing retention and supporting our mission of helping Africa's most vulnerable children today, so they can help Africa tomorrow.

· Respond promptly and professionally to donor inquiries.

· Draft and send acknowledgment letters.

· Accurately create and update donor records in Raiser's Edge, handling a high volume of data entry essential to donor trust and program success.

· Provide sponsorship status updates and follow-up communication that ensures donors see the real-life impact of their gifts.

· Issue receipts and coordinate gift-matching programs.

Required Skills & Qualifications

· Professional and confident in donor communication.

· Excellent verbal and written communication skills.

· Strong organizational skills with meticulous attention to detail—especially important given the high volume of data entry required to maintain accurate donor records.

· Commitment to accuracy, recognizing that each detail directly contributes to donor trust and the success of our mission.

· Self-starter, able to work independently and collaboratively.

· Positive, flexible, and resourceful with strong problem-solving skills.

· Proficiency with Microsoft Office Suite; experience with Raiser's Edge is an asset.

How to Apply

Do you thrive on organization, accuracy, and making every donor feel valued? If so, we'd love to hear from you

Email your cover letter and resume to with "Donor Services" in the subject line.

Join us in our mission: helping Africa's most vulnerable children today, so they can help Africa tomorrow.

Job Type: Full-time

Pay: $18.00-$25.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Location:

  • Surrey, BC (preferred)

Work Location: In person