Property Manager

About Novara Human Capital Solutions:

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with our client, we are excited to present this unique opportunity to join their organization on their behalf. Please note that this is a confidential search, and the successful candidate will be employed directly by our client.

About Castleavery Hospitality:

At Castleavery Hospitality Ventures Inc. (CHVI), hospitality is our passion. We are trailblazers in the luxury hospitality industry, creating transformative experiences that leave lasting memories and inspire a global community of travelers. Our bespoke properties stand as iconic gateways that unlock the beauty of the Canadian Rockies, balancing human comfort and the elegance of nature through innovative and sustainable solutions that redefine excellence in hospitality. Our commitment to excellence, refinement, and mutual respect not only elevates guest experiences but also fosters a positive and collaborative work environment.

CHVI's Team Core Values:

These core values demonstrate our commitment to our values, mission, and vision statement:

• Authenticity – We provide real, grounded, human experiences.
• Stewardship – We care deeply for our environment and community.
• Connection – We facilitate genuine connections among people and with nature.
• Presence – We invite guests to slow down and be fully here.
• Excellence in Hospitality – Quiet, thoughtful service with attention to detail

Your Impact:

As the Property Manager (Maintenance/Night Manager) at Mount Engadine Lodge (MEL), your expertise will ensure that the lodge is running smoothly, safely, and with the highest standards of care. From overseeing daily maintenance checks and coordinating repairs to supporting improvement projects and contractor visits, you play an essential role in making our guests' experience memorable. In the evenings, you will assume the role as Night Manager, addressing guest and lodge issues as they may arise. Your leadership and hands-on approach will help foster a culture of collaboration, positivity, and growth, that not only contribute to an excellent guest experience, but an excellent work environment.

Your Superpowers:

• You bring hands-on technical skills and practical know-how to keep facilities running safely and efficiently.
• You can troubleshoot and solve issues quickly, knowing when to step in and when to coordinate outside support.
• You are proactive and organized, possessing a keen eye for detail to maintain the property and keep logs, schedules, and safety protocols up to date.
• You communicate clearly and respectfully with both guests and staff, ensuring everyone is informed and supportive throughout each stay.
• You approach challenges calmly and resourcefully, finding solutions that support both guests and staff.

What You'll Do:

• Guest Experience
  • Serving as Night Manager, address and resolve any guest and/or lodge needs that may arise during the evening or overnight hours.
  • Be proactive in providing excellent guest service, being readily available and approachable to all guests, while assisting MEL Team Members to understand guests' ever-changing needs and expectations, and how to exceed them.
  • Communicate services and amenities of MEL to guests and provide concierge support with a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities as needed.
• Operations & Housekeeping
  • Conduct and log regular maintenance checks of all CHVI/MEL property, equipment (including trucks), and improvement projects to ensure MEL is safe and fully operational.
  • Perform any repairs as needed, coordinating approval of outside contractors and facilitating their visits if additional support is needed.
  • Follow up on all service requests or concerns for MEL and communicate with lodge and maintenance team regarding repair and maintenance, extra cleaning, and other items that guests have requested.
  • Collaborate and support with the CHVI Facilities & Asset Manager during his Sunday visits weekly to ensure maintenance schedule is adhered to.
  • Oversee the monthly water sample delivery to Canmore.
  • Facilitate proper disposal of waste as needed.
  • Support site inspections and hosted events with visiting partners.
  • Verify that all MEL Policies and Procedures are being maintained in each area of the property through regular guestroom & property audits, providing prompt feedback including repairs, extra cleaning, room damages, missing MEL property, and any unusual appearances.
• Team Leadership & Culture
  • Lead by example, taking an all-hands approach – no job is too small when it comes to delivering an exceptional guest and team experience.
  • Lead and train any additional maintenance employees on tasks and appropriate safety measures.
  • Motivate and guide staff to solve guest and MEL Team Member related concerns together.
  • Be stewards of a healthy active team culture, reporting any issues you may see or hear.

What You Bring:

• 5+ years of work-related experience
• 1+ years of managerial experience
• Property Management and Maintenance experience an asset

Additional Details:

• Hours of Work:
  • On-site; 5 days per week (including Sunday), 8:00 am to 5:00 pm
  • Overtime expected to handle emergencies and unexpected staff shift changes.
• Salaried position with competitive benefits