Membership Engagement Coordinator

7 days ago


Edmonton, Alberta, Canada Edmonton Construction Association Full time $45,000 - $65,000 per year

Position Summary

Reporting to the Events & Engagement lead, this role will be responsible for providing support to the member engagement team by engaging members and prospective members through event coordination, member onboarding and internal/external sales and program offerings.

Duties and Responsibilities

  • Promote public awareness of ECA programs, services, and initiatives
  • Engage new members through the onboarding process by proactively addressing common issues before they occur, ensuring understanding of all ECA services, and supporting a smooth transition into membership
  • Conduct new member orientations and provide ongoing support as needed
  • Assist the Engagement Lead with ECA events, including budgeting, seeking sponsorship, venue sourcing and booking, catering, event set-up/tear down etc.
  • Collaborate with other areas of the organization to develop new sales offerings for each event
  • Foster and maintain positive relationships with members to strengthen engagement and retention
  • Cultivate, solicit and attract a network of relationships which currently, or in the future may become ECA members through participating in networking events, workshops etc.
  • Contact cancelled members with an effort to win them back
  • Coordinate member recognition programs and initiatives to celebrate member achievements or milestones
  • Generates ideas on improving internal programs and sales offerings in support of organizational goals
  • Manage the membership CRM system to ensure data accuracy, integrity, and up-to-date member information
  • Prepare regular reports on membership statistics, retention rates, and engagement activities
  • Assist with planning and executing internal staff engagement and "fun" events
  • Cover at Front Desk when required

Direct Reports

The Membership Engagement Coordinator is a motivated member of the Membership team working together in the most efficient manner. The position has no direct reports.

Tools & Systems

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and uses software including the Microsoft Office Suite, Adobe, Growth Zone.

Qualifications

  • 2+ years of experience in event management, budgeting, or project management
  • 2+ years of customer service or sales experience
  • Degree or diploma in Business Administration or Event Management would be considered an asset
  • Strong interpersonal and relationship building skills; able to build relationships with individuals at all levels of an organization both internally and externally
  • Excellent time management and project management skills
  • Ability to juggle multiple priorities with competing deadlines
  • Highly organized individual with an exceptional attention to detail
  • Able to work independently as well as part of a team
  • Superior verbal and written communication skills
  • Positive energetic personality; a natural multi-tasker


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