Western Customs Regional Manager

3 days ago

Calgary, Alberta, Canada Cole International Full time
About Us

At Cole International, we have been delivering trusted, creative logistics solutions since 1958. With our knowledge in customs brokerage, freight forwarding, and trade consulting, we provide services that remove transportation barriers for businesses. With offices across Canada and a strong presence in the U.S., we are known for our passionate team and our commitment to earning customer trust—one shipment at a time.

Why You'll Love This Role

As the Regional Manager – Customs, you'll play a key leadership role, driving excellence in customs brokerage services. You'll oversee a growing team and be at the forefront of delivering best-in-class service to clients while building strong, long-term relationships. This is a perfect opportunity for someone who thrives in a leadership position, enjoys mentoring staff, and seeks a role that contributes directly to our company's growth and reputation.

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth within a leading logistics company
  • A supportive and collaborative team environment
  • The chance to influence regional strategies and drive business success
What You'll Do
  • Lead, mentor, and support your management team, ensuring the successful delivery of customs brokerage services within your region
  • Manage overall regional goals, including profit and loss outcomes, and ensure operational efficiency by monitoring daily, weekly, and monthly reports
  • Foster business development by networking and promoting customs brokerage, consulting, warehousing, and freight forwarding services
  • Analyze performance indicators and implement procedures to enhance efficiencies
  • Oversee recruitment, orientation, and performance reviews for your team, setting goals and fostering a high level of morale
  • Ensure compliance with company policies and resolve disputes or complaints when necessary
  • Collaborate with senior leadership to align regional strategies with company objectives and contribute to corporate projects
What You'll Bring
  • 10+ years of senior supervisory/management experience in the customs brokerage industry
  • Professional designations such as CCS, CTCS, or other relevant industry qualifications
  • Strong leadership and people management skills, with the ability to mentor staff and influence through cultural change
  • Deep knowledge of customs brokerage procedures and processes
  • Excellent communication and problem-solving skills
  • Proficiency in Microsoft Office and experience with e-commerce/electronic integration
  • Ability to analyze and interpret key performance indicators, with a focus on driving profitability
Join Our Team

If you are ready to take your career to the next level and make a lasting impact, apply now and be part of a team that prioritizes trust, innovation, and customer success. Include the hashtag #ColeCareers in your application submission.

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