Operations Specialist

Who We Are

We're Fancii — a beauty tech brand that started in Edmonton, Alberta with one simple goal: make self-care feel better. What began as a small idea has grown into a brand loved by customers across North America for our lighted mirrors and beauty tools that boost confidence.

Our Mission & Vision

At Fancii, we believe beauty should feel easy, personal, and empowering. Our mission is to design tools that help you feel your best — no trends, no pressure, just real routines that work for real people.

Every product blends style and function to support your day-to-day. And as we grow, we're focused on leading in beauty tech — creating tools that make a real difference in how you look and feel.

Who You Are

We're looking for an experienced and driven Operations Specialist to help manage and optimize our global eCommerce and retail operations. You'll play a key role in ensuring our products move smoothly from manufacturing partners in China to our warehouses, retailers, and customers across North America.

You'll work closely with the CEO and operations team to build efficient systems, strengthen retail partnerships, and support Fancii's continued growth across 50+ SKUs (and counting).

Your Role

• Communicate daily with manufacturers in China and ensure smooth production, quality control, and shipment timelines.
• Coordinate international and domestic shipments between China, the U.S., and Canada.
• Work with American retailers to handle purchase orders, deliveries, and payments.
• Oversee import/export documentation, customs processes, and compliance with trade regulations.
• Collaborate with the operations team and assistants to keep inventory data accurate and up to date.
• Support budgeting, reporting, and auditing for supply chain and operations performance.
• Assist with policy, planning, and strategy decisions that drive efficiency and growth.
• Help foster a positive, high-performing team culture that aligns with our mission and values.
• Partner with the CEO on long-term planning, retail expansion, and new growth opportunities.
• Provide occasional support for customer inquiries and operational problem-solving.
• Take on additional projects and training to continuously improve how we operate.
• Identify and resolve any shipping, logistics, or inventory discrepancies quickly and proactively.

Your Experience

We're looking for a hands-on, proactive, and bilingual professional who thrives on keeping things moving smoothly behind the scenes.

• Due to nature of this role, where you have to speak to manufacturers in China, we prefer you can speak Fluent Mandarin or cantonese and English
• 3–5+ years of experience in logistics, supply chain, or operations (preferably in eCommerce or retail).
• Excellent understanding of international shipping, customs, and freight coordination.
• Strong organizational skills with the ability to manage multiple shipments and partners simultaneously.
• Confident communicator: clear, professional, and responsive across languages and time zones.
• Tech-savvy and comfortable using Google Suite, Excel, and inventory management software.
• Self-starter with a positive attitude, strong attention to detail, and a solution-oriented mindset.
• Experience working with retail partners or distributors is a big plus.
• Passion for the beauty or consumer goods industry is preferred but not required.

How to Apply

Please include the following:

• A brief cover letter. (Tell us 2 fun things about yourself and why you're suitable for this job)
• Your resume (Include previous work experience, education, and skills)

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Experience:

• Operations management: 2 years (preferred)

Language:

• Chinese (Mandarin or Cantonese) (required)

Work Location: Hybrid remote in Edmonton, AB