Director, Recoveries

Company Overview
Avenue Living Communities is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

Communities is in our name because we believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our residents' needs with efficient execution.

Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and a comfortable place to call home.

What We Are About
At Avenue Living Communities, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change.

Green Is More Than Just Our Colour
If you are wondering if the grass is greener here at Avenue Living Communities, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day.

By focusing on leadership excellence, employee engagement, and quality service- combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results

In addition to our team members, we also want our planet to thrive. Avenue Living Communities is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.

Job Summary:
We are seeking an experienced and highly skilled Credit, Collections and Recoveries individual to lead and manage our Operations Support department within the multi-family property management sector in Canada. This key leadership role will be responsible for developing and executing strategies to recover overdue rents, reduce delinquencies, and maintain optimal cash flow across our multi-family portfolio, all while ensuring compliance with Canadian regulations, resident rights, and industry standards. The Director, Recoveries & Operations Support will lead a team of collections and administration professionals, collaborate with internal teams, and implement policies to improve recovery performance while balancing resident satisfaction and company profitability.

WHAT WILL YOU DO?

• Oversee the operations support administrator team to ensure compliance with residential activity such as move-ins, renewals, transfers, and move-out functions.
• Lead the collections and recoveries team for multi-family properties across Canada.
• Facilitate weekly meetings with the Operations Support and Collections/Credit teams to establish priorities, align on goals, and drive progress toward departmental and organizational KPIs.
• Ensure compliance with Canadian federal and provincial laws governing resident rights, rental agreements, and property management, including relevant legislation such as the Residential Tenancies Act (RTA).
• Develop strategies to recover overdue rents and minimize resident delinquency.
• Develop and implement effective debt recovery strategies specific to multi-family property management in Western Canada, including payment plans, settlements, and legal actions such as evictions.
• Oversee the execution of eviction processes according to local laws and regulations in each province.
• Monitor and analyze trends in applicant risk profiles, approval/decline rates, and regional variations to inform strategic adjustments.
• Oversee the review and evaluation of residential applications, including credit history, income verification, and risk profile assessment.
• Set and enforce credit policies and procedures that ensure consistency and regulatory compliance.
• Other duties as required.

WHAT WILL YOU NEED?

• Bachelor's degree in Business Administration, Finance, Real Estate, Property Management, or a related field.
• At least 7 years of experience in collections and recoveries in Canada, with at least 3-5 years in a leadership or management role.
• Strong understanding of multi-family property management in Canada, including resident lease agreements, rent collections, and legal actions such as evictions and collections under Canadian landlord-tenant laws.
• Knowledge of federal and provincial landlord-tenant laws and regulations, including the Residential Tenancies Act (RTA), Landlord and Tenant Board (LTB) procedures, and tenant rights across Canadian provinces.
• Proven experience managing and motivating a team, driving performance, and achieving recovery targets.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making and performance management.
• Proficiency in property management software, financial systems, and collections tools commonly used in Canada.

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We're honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities' properties, and an employee discount and savings program through industry partnerships and Perkopolis.
• We are committed to a strong safe work environment.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best.
We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures and attributes are valued and utilized to help achieve better results.
As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.
We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment
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