Emergency Services Agent

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Emergency Services Agent, assigned to one of Pinkerton's largest global clients, will enhance community safety by providing rapid and professional responses during critical situations. The Agent acts as an effective witness and delivers detailed crime and incident information to responding police. This role dos not engage in routine law enforcement actions or arrests except in true emergencies such as violent felonies, serious injuries, or threats to the health and welfare of employees, guests, citizens, or Officers. This role initiates quick and appropriate intervention including the request of immediate police assistance, if needed.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Serve as a resource for on-site Corporate Security, Security Guards, and internal business partners.
• Assist with special events and details, as needed.
• Initiate emergency-response actions in the event of crises, emergencies or threats to employees, and/or customers on campus.
• Provide oversight and coordination of operation plans for specialized and sensitive events occurring on campus.
• Collaborate with security, law enforcement, and medical personnel as part of an overall security plan or as incidents dictate.
• All other duties, as assigned.

Qualifications

Degree preferred with at least five years of active, previous, or retired Canadian law enforcement experience. British Columbia Security Worker License is required.

• Effective interpersonal skills.
• Able to interact effectively at all levels and across diverse cultures.
• Problem resolution skills.
• Sound judgement with the ability to analyze situations quickly.
• Able to gather and communicate accurate incident details and information.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Exposure to stressful situations, such as challenging individuals in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergencies.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.