Head of Customer Insights

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• 1 Fastest Growing Company in Canada for 2024 by Globe & Mail
  
• Deloitte's Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn's Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers
• 10K+ retail partners

The Role

We're hiring a Head of Product to lead Lending at Neo, a portfolio that includes credit cards, loans, installments, advances, and the systems that power them. You'll drive both the consumer experience and the risk, underwriting, and servicing infrastructure that supports responsible, scalable credit across millions of Canadians. This is a senior leadership role: you'll own the product strategy, the roadmap, the outcomes and the development of the product team delivering it.

This role is about setting a bold vision, building what doesn't yet exist, and scaling what does. You'll lead a division of PMs and work alongside senior engineering, design, data, and operations leaders to solve complex problems with clarity and urgency. You'll be accountable for both the product and the people: hiring, mentoring, coaching, and shaping the next generation of product leaders at Neo.

We're looking for someone who's scaled product teams, shipped high-impact products, and thrives in a hands-on, fast-changing environment. If you're excited to build the strategy and roll up your sleeves when needed, you'll be in the right place.

What You'll Be Doing:

• Own the full-stack lending product portfolio, from customer-facing experiences (e.g. credit cards, loans, installments) to core systems for underwriting, credit risk, and repayment.
• Define and evolve the credit infrastructure that enables fast, compliant, and accurate lending decisions, including decision engines, data pipelines, and risk policy tooling.
• Lead initiatives to improve servicing, collections, and lifecycle management — ensuring a seamless and transparent experience for borrowers.
• Navigate complex regulatory and reporting requirements (e.g., credit bureau integrations, consumer disclosures) with scalable product solutions.
• Lead, grow, and mentor a team of high-performing product managers. You'll develop talent, shape team culture, and create the conditions for great work.
• Act as the cross-functional glue for your division, collaborating with senior leaders across engineering, design, data, ops, marketing, and executive leadership.
• Translate customer needs, business goals, and technical constraints into clear product strategies, decisions, and trade-offs.
  
  Own the results. Your team's work will directly move core business metrics and customer impact and you'll hold yourself accountable for outcomes, not just output.
• Elevate product quality and execution across your teams through strong systems, clear feedback, and day-to-day coaching.
• Champion a culture of speed, ownership, and learning. We move fast — but we don't cut corners.
• Represent product in strategic conversations with exec leadership, external partners, and investors.

Who We're Looking For:

• 8–12+ years of product management experience, including 4+ years in a senior leadership role (e.g., leading other PMs or a product org).
• You've built and led product teams in high-growth environments, ideally with both 0 1 and scale experience.
• You're a strategic thinker who can move between long-term planning and in-the-weeds execution without missing a beat.
• You bring strong product judgment, clear systems thinking, and a bias toward action.
• You've led cross-functional workstreams that include technical complexity, ambiguous problems, and diverse stakeholder input.
• You care deeply about talent: hiring the right people, growing them fast, and building a healthy, high-performing team.
• You lead with influence, not just authority. You know how to rally people around a vision, and communicate clearly up, down, and sideways.
• You're comfortable making bold bets and adapting quickly when the facts change.
• Domain experience in lending, banking or Fintech is a strong asset, but as important is your ability to ramp fast and think like an owner.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we're looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.