Customer Service Assistant

7 days ago

Iroquois Falls, Ontario, Canada CD Jabbco Sales Full time $50,000 - $80,000 per year

· Respond & interact with clients to identify and provide solutions effective to meet their needs

· Build & establish positive trust relationship with clients in order to ensure continued client satisfaction.

· Provide clients with information on company products and services to address their inquiries

· Reach out to customers through phone calls and emails to inform them of deals/promotions as well as feedback.

· Utilize CRM system to maintain manage customer calls and account information

· Maintain up-to-date knowledge of company products and services to effectively respond to client inquiries.

· Assist sales team with providing customer quotes.

· Contact existing customer base to assist with equipment, parts and service requirements.

· Assist with obtaining equipment quotes from competitors on a regular basis.

· Assist with setting pricing on equipment by reviewing market comparable for similar equipment.

· Assist with customer equipment delivery experience.

Skill Requirements

· Communication: Interacting with clients using clear, concise language.

· Time management: Highly organized necessary to multi-task on a timely basis.

· Computer: Comfortable with working with applications to efficiently complete tasks.

· Interpersonal: Work in a collaborative, supportive, team environment.

· Website Social media: Comfortable using digital media to highlight customer services.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Work Location: In person

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