Assistant General Manager

We are looking for an Assistant General Manager for our Home Inn & Suites by d3h - Saskatoon South location. We are seeking an outstanding hands-on individual to join and lead our talented team. Are you looking for a rewarding and challenging career? Do you possess amazing abilities to inspire and lead a team? If you have 2 years of Supervisory experience in the hospitality, or customer service industry, and want to grow and expand your skill set and experience, then we are looking for you

d3h manages 13 hotels in Saskatchewan and Alberta under the brands of Days Inn and Home Hotels (our own in-house created brand). You may not realize it, but you have probably stayed in a d3h property over our last 25 years in operation. We are tasked with growing the customer base of all d3h managed properties, and as a result we have developed a loyal and connected base of guests who love returning to the place where they feel cared for and always welcome.

Our culture is centered around sharing Authentic Prairie Hospitality with our guests and each other. This means conducting all business with integrity, moving together towards a common goal, having a strong work ethic, a shared value and respect for all people, and continuing to push the boundaries of possibility through growth. We are not your typical hotel company.

For more information on our family of hotels please visit our website at

Position Duties:

• Provides exceptional customer service to all hotel guests, working together as a team to provide customers with a "stay experience" that makes them feel they are at home.
• Work with the General Manager to maintain property standards and service to ensure guest satisfaction. Contribute to the development of new policies and procedures, sharing your experiences and insight in a positive way.
• Answers guests' complaints and resolves problems to maintain Guest satisfaction. Empowering your team with the tools to also resolve problems and ensure Guest satisfaction.
• Ensures the adherence to all d3h policies, programs, and procedures.
• Inspects property & monitors preventative maintenance on a regular basis to ensure the safety, comfort, and cleanliness of the hotel and Guest experience.
• Works with the d3h head office support team to direct the operation of the property to ensure the highest possible profitability
• Contributes and supports the d3h strategies and initiatives to achieve the financial and operational goals for the property to ensure the highest profitability and guest satisfaction.
• Work with the d3h Human Resource Department & General Manager to hire and retain exceptional team members. Ensure compliance with hiring guidelines and Provincial/Federal laws. Monitor and control payroll costs as per the guidelines outlined by Human Resources.
• Utilize the d3h Training to ensure staff receive proper training for each position and training standards are being met.
• Delegate and monitor various tasks to appropriate team members to ensure the successful operation of the property.
• Ensure that the d3h Culture is being practiced and always emanated. This includes having a thorough understanding of the company values. Ensure that the d3h Family atmosphere is present and that all employees are cared for in a genuine way.
• Strong organizational and administrative skills. Experience working with Microsoft 365 including Word, Excel, Outlook.

Education and/or Experience:

• Minimum of 2-Years Supervisory Experience
• Previous experience in Hospitality will be seen as an asset but not mandatory

Knowledge, Skill, and Abilities:

• Excellent verbal, written, and presentation communication skills
• Professional, courteous, and patient communication skills
• Outstanding customer service skills with the ability to respond quickly and effectively to customer needs
• Ability to identify and resolve problems in a timely manner
• Strong time management skills and the ability to prioritize and execute tasks with minimal direction
• Experience working in a fast-paced and challenging work environment
• Effective management and leadership skills
• Knowledge of and ability to interpret financial reports
• Dedicated team player
• Dependable, hard-working, and self-motivated
• Possess effective negotiation and strategic thinking skills
• Hold effective judgement and innovation skills
• Experience using Microsoft Office 365
• Proficient use of Property Management Systems

The hotel operates 365 days per year. You must be able to work flexible schedules and be on call during weekends and holidays. This is a hands-on Management position, and the candidate must be willing and able to work in various departments as needed.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8-hour shift
• Day shift
• Evenings and Weekends as needed

Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Application question(s):

• Do you Reside in Saskatoon?

Work Location: In person