Property Restoration Contents Technician

About PuroClean Calgary

PuroClean Calgary is a locally owned and rapidly expanding property restoration company, serving both residential and commercial clients. We specialize in restoring properties and personal belongings affected by fire, water, smoke, mold, and other disasters.

We're looking for a reliable, hardworking Restoration Contents Technician to join our growing team. In this role, you'll play a hands-on part in helping customers recover from loss — by carefully handling, documenting, cleaning, and restoring their personal and business contents.

If you take pride in your work, enjoy helping people, and thrive in a team environment, we want to hear from you.

Job Summary

The Restoration Contents Technician is responsible for assisting customers with handling, listing, cleaning, and storing their contents during the property restoration process. This position requires attention to detail, strong organization, and compassion when interacting with clients who have experienced damage to their property.

Core Functions

• Respond to property disasters while providing exceptional customer service
• Assist team members with mitigation and deconstruction tasks as needed
• Use mobile apps and restoration software (Encircle, PSA, DocuSketch, etc.) for documentation and reporting
• Participate in the on-call rotation for after-hours emergencies
• Ensure all contents are properly tracked, listed, cleaned, protected, and handled throughout the claim process
• Assess, document, and photograph item conditions before and after cleaning
• Maintain accurate inventory of contents, labeling, and storage locations
• Handle all customer property with care and professionalism
• Maintain warehouse organization and cleanliness

Claims Administration Responsibilities

• Attend and document new loss inspections
• Create preliminary reports and walkthrough findings for partners and customers
• Establish clear content restoration plans and goals with clients
• Create 360° digital tours and detailed item lists (non-restorable, cleanable, storage, inspection)
• Identify and coordinate third-party specialists for specialty item restoration
• Ensure accurate coding, tagging, and disposition of all items in software systems
• Properly pack, protect, and transport items between customer sites and storage facilities
• Lead or assist temporary staff as needed on larger loss files
• Complete and obtain all required sign-offs and documentation

General Responsibilities

• Deliver an exceptional customer experience on every job
• Represent PuroClean with professionalism and positivity
• Wear clean, branded uniforms
• Maintain a tidy personal appearance
• Keep company vehicles organized and safe
• Promote the PuroClean brand by earning 5-star customer reviews
• Participate in company meetings and initiatives
• Arrive on time, ready to work with a positive, team-focused attitude

Health & Safety

• Follow and uphold PuroClean's Health and Safety Program
• Conduct site safety assessments and toolbox meetings
• Perform daily vehicle inspections
• Identify and report faulty equipment (lockout/tagout)
• Maintain safe, clean, and hazard-free job sites
• Supervise on-site activities to ensure compliance with safety procedures

Qualifications

• Legal eligibility to work in Canada
• Valid Class 5 driver's license and clean driving record
• Clean criminal background check
• Basic computer literacy and comfort using mobile apps
• Strong attention to detail and organizational skills
• Ability to lift 50+ lbs, move furniture and boxes, and work in confined spaces
• Comfortable working in PPE for extended periods
• Positive, reliable, and team-oriented attitude
• Previous restoration, cleaning, or construction experience is an asset but not required — we will train the right person

Job Type: Full-time

Pay: $18.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Dental care
• Life insurance
• On-site parking
• Vision care

Work Location: In person