Intermediate Change Manager

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Project Duties of Resource:

This position would Report to the Director of Change Management. The Change Manager is responsible to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes in order to minimize the impact of change-related incidents upon service quality and improve the overall operations of the organization. This results in high quality systems, thus providing customers with quality products and services. This position is responsible for the efficient processing of all application and operational changes to the development, test and production environments.

The expected work for the Change Manager is as follows:

• • Monitors and ensures that the Change Management process is being adhered to in order to minimize the impact of change related incidents upon service quality.
• • Utilize the Change Management process across the organization, to assist in coordinating projects and small changes with all business units. Ensures testing control and escalation of risks and issues. Ensuring that standardized methods and procedures are understood and followed for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.
• • Chairing the Change Advisory Board (CAB) meeting and for convening the Emergency CAB committee where needed.
• • Engaging operational areas for input on emergency change requests as needed.
• • Understands and communicates Information Technology Infrastructure Library (ITIL) best practices specifically for Change Management and how the process aligns and interacts with other ITIL processes.
• • Overseeing and managing the raising and recording of changes, assessing the impact and risk, scheduling of the proposed changes prior to implementation, performing the review of changes closing the requests for change once complete.
• • Reviewing non-successful changes to determine cause and mitigation for future requests and reporting these findings to management.
• • Communicating and scheduling any client or internal requested change freeze periods. Reporting any changes to management which have significant risk or client impact. The change manager has the ability to reject such changes if a complete and detailed implementation and back-out plan is not in place.
• • Lead the design, implementation and continuous improvement of Change Management to ensure cost efficient, timely and effective services that support the corporate business strategy.
• • Ensure that only authorized Requests for Change are implemented, that Change item information is communicated, recorded, and delivered in an acceptable time frame in accordance with service level agreements and in compliance with the Change Management Process.
• • Provide the final change authorization based on assessment of completeness and validity of Change Management outputs (design methodology, test plans and results, implementation plans, back-out plans and verification plans).

Qualifications

Mandatory Requirements:

• • Information Technology Infrastructure Library (ITIL) processes & best practices, specifically focused on Change Management and how the process aligns and interacts with other ITIL processes. ITIL Certifications are required.
• • IT applications & computing platforms, including desktop & server hardware & software, database, operating systems, storage & network.
• • Best practice framework approaches intended to facilitate the delivery of high quality information technology. In depth knowledge of Change, Configuration and Release Management processes and methodologies

Other Required Skills:

• • Communication and Influence: An ability to communicate effectively (both orally and written) with the team, senior management, stakeholders, and customers.
• • Must be highly organized. Demonstrated ability to manage many tasks at the same time with an organized approach.
• • Demonstrated communication skills, written, verbal, and active listening skills.
• • Demonstrated experience conducting presentations and effectively participating in meetings. Self-motivated and able to work independently.