Medical Administrator/Receptionist – Full Time

MEDICAL ADMINISTRATOR AND RECEPTIONIST

COMMUNITY HEALTH CENTRE

PERMANENT FULL TIME – FTE 1.0

37.5 HOURS/WEEK

CONCURRENT INTERNAL/EXTERNAL POSTING

Community Care City of Kawartha Lakes (CCCKL) is an innovative, multi-service community agency offering a range of community support and clinical services. We are currently seeking two full time Medical Administrator/Receptionist to join our Community Health Centre team.

The Medical Administration/Receptionist provides administrative and clerical support to ensure the efficient and effective operation of clinical services within the Health Centre. This role is often the first point of contact for clients and plays an important part in creating a welcoming, organized, and professional environment for all patients and visitors.

KEY ACCOUNTABILITIES:

• Provide a warm, professional, and welcoming experience for all clients, visitors, and callers, ensuring a positive first impression of the Health Centre.

• Register clients in accordance with Community Care's CHC procedures, ensuring all necessary forms are completed accurately and signed.

• Schedule client appointments and ensure client information is entered accurately and completely into the electronic medical record (EMR).

• Respond promptly and courteously to client inquiries via telephone, email, or in-person, providing clear and helpful guidance.

• Handle client concerns, questions, or requests professionally, escalating to clinical or administrative staff as appropriate.

• Maintain client confidentiality and adhere to privacy standards at all times.

• Provide routine data entry, word processing, and computer support to CHC departments and personnel.

• Ensure the reception and waiting areas are organized, welcoming, and comfortable for clients.

• Support continuous improvement in health, safety, and quality of service delivery.

• Assist clinical staff by preparing documents, coordinating information, and supporting smooth clinic operations.

• Participate in team meetings, quality improvement initiatives, and other organizational activities as required.

KEY COMPETENCIES REQUIRED FOR THIS POSITION:

• Post Secondary education in medical office administration.

• Previous experience in a busy medical office preferred

• Excellent interpersonal skills and written communication

• Excellent customer service skills

• Strong computer skills, Microsoft Office and data base applications

• Experience with electronic medical record – PS Suite an asset

COMPENSATION:

The wage range for this exciting opportunity is $20.30 – $22.24 Selected candidates will be appropriately placed on the organizations wage grid based on skill, knowledge and experience.*

ABOUT THE COMPANY:

• Community Care City of Kawartha Lakes (CCCKL) has been providing health and community based services that support independence and enhances the quality of life for the people in our community since 1985.

• Committed to community-based home support services within the context of the local community, CCCKL is a customer centric, team environment who believes in celebrating milestones, our volunteers and colleagues.

• Our values; Compassion, Accountability, Respect and Excellence, guide our behaviours, decisions and interactions with others. They reflect our culture and differentiate us from others.

• We know that having varied perspectives from our clients, volunteers and staff, helps generate better ideas to solve the complex problems of a changing and increasingly diverse health care system.

• To find out more about Community Care City of Kawartha Lakes and to review other opportunities, please visit our website at – careers.

APPLY FOR THIS POSITION:

Internal candidates are encouraged to speak with their immediate manager about their intent and submit their resume and cover letter in confidence by November 24, 2025 4pm Est. Quoting File #25-FT-30 to:

External candidates should submit a resume and cover letter by November 24, 2025 4pm Est. Quoting File #25-FT-30

Community Care City of Kawartha Lakes

21 Angeline Street North

Lindsay, ON K9V 5B7

WHY JOIN US

At Community Care City of Kawartha Lakes, you'll be part of a team that truly makes a difference in the lives of clients and their families. We value compassion, collaboration, and professional growth, offering opportunities to participate in meaningful community work, and make a positive impact every day. Join us to experience a supportive, welcoming work environment where your contributions are valued and celebrated.

INCLUSION, DIVERSITY, EQUITY AND ACCESISSIBILITY:

Community Care City of Kawartha Lakes is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

If contacted for an employment opportunity, please advise People and Culture if you require an accommodation. The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for advise People and Culture if you require an accommodation. The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment.