Caregiver Team Lead

3 days ago

Toronto, Ontario, Canada Home Instead Full time

Join Our Team as a Caregiver Team Lead - Make a Real Difference Every Day
Are you a compassionate, motivated Personal Support Worker (PSW) who loves supporting others and making a positive impact on people's lives? Home Instead is looking for a
Caregiver Team Lead
to inspire and guide our caregivers while helping older adults and their families navigate the challenges of aging with dignity and care.

Why You'll Love This Role

  • Empower caregivers with the guidance and support they need to succeed.
  • Work closely with clients and families to ensure the highest quality of care.
  • Play a key role in enriching the lives of older adults in our community.
  • Be part of a collaborative, supportive team that values your expertise.

What You'll Do

  • Travel across our territory to coach and provide quality assurance to caregivers.
  • Support new caregiver onboarding, orientation, and client introductions.
  • Communicate clearly with caregivers, clients, families, and office teams.
  • Identify challenges before they become problems and recommend solutions.
  • Maintain accurate documentation and keep HR updated on caregiver performance.
  • Step in as a PSW in emergency situations when needed.
  • Contribute ideas for training and development opportunities for our team.

What We're Looking For

  • 5 - 8 years experience as a PSW
  • Must understand the importance of household management and meal preparation & cooking as part of providing quality senior care.
  • Previous supervisory experience involving mentoring and coaching
  • Valid driver's license, full-time access to a reliable car, and auto insurance.
  • Strong communication, patience, and mentoring skills.
  • Professionalism, discretion, and excellent judgment.
  • Strong organizational skills and ability to prioritize effectively.
  • Computer-savvy with a willingness to learn new systems.
  • Team-oriented mindset and ability to build positive relationships.

Work Schedule

  • Monday to Friday, 40 hours/week with flexible start and end times.
  • Occasional weekends as needed.

Education

  • Personal Support Worker Certificate
  • International nursing experience, combined with hands-on, professional caregiving, will be considered an asset.

License/Certifications

  • Current First Aid & CPR certification
  • Dementia care training and experience is a strong asset
  • Gentle Persuasive Approach (GPA) training is an asset
  • Food Handler certificate is an asset

Why Home Instead?
At Home Instead, your work matters. You'll play a critical role in supporting caregivers, empowering families, and enhancing the lives of older adults. If you thrive on making a difference and enjoy a dynamic, supportive work environment, this is the role for you

Ready to Lead, Inspire, and Care?
Apply now and join a team that values your skills, your heart, and your impact

Job Type: Full-time

Benefits

  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • Mileage reimbursement
  • Paid time off
  • RRSP match

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