Director Of Services

Are you a visionary leader who's passionate about empowering people, elevating services, and shaping vibrant, inclusive communities? Do you thrive in an environment where big ideas are encouraged, people come first, and your leadership truly makes a difference? If you're nodding "yes," we'd love to meet you

Epic Opportunities is on the lookout for an inspiring Director of Services; a strategic thinker, relationship-builder, and champion of person-centered support. In this role, you'll lead talented teams, develop innovative service systems, and help adults with intellectual and developmental disabilities achieve meaningful personal outcomes.

If you're excited by the idea of combining heart, strategy, and innovation, doing it all within an organization that values diversity, collaboration, and community impact, this might be your perfect next step.

Come bring your passion, creativity, and leadership to Epic Opportunities. Let's build brighter futures together

About Epic Opportunities

Epic Opportunities is committed to providing high-quality, person-centered services that empower adults with intellectual and developmental disabilities to live fulfilling, self-directed lives. Guided by our vision, mission, and values, we strive to foster inclusive communities where everyone has the opportunity to thrive.

We believe that diversity strengthens our organization and the communities we support. We are dedicated to building an equitable workplace where people of all backgrounds feel respected, valued, and empowered to contribute their unique perspectives.

Position Summary

The Director of Services is a key member of the senior leadership team and is responsible for the overall leadership, development, and administration of service delivery across the organization. This role ensures that all services align with the vision, mission, and values of Epic Opportunities, and that the service delivery team is held accountable to a quality framework grounded in leading practices.

The Director will establish and maintain a high standard of excellence in service provision, while championing equitable, inclusive, and person-centered practices. They will develop systems and supports that empower people to achieve their personal outcomes and ensure services are responsive to the diverse needs of individuals and communities.

This position also plays a pivotal role in strategic planning related to service development, financial management, program evaluation, employee leadership, and building strong external networks.

Key Responsibilities

Leadership & Service Delivery

• Provide strategic leadership and oversight for all service delivery functions.
• Ensure services reflect and uphold organizational commitments to equity, inclusion, and cultural responsiveness.
• Foster a culture of excellence, accountability, and continuous improvement across all service teams.
• Develop and inspire systems and supports that help individuals achieve their personal goals and desired outcomes.

Strategic Planning & Development

• Lead strategic initiatives related to service growth, enhancement, and innovation.
• Oversee financial management within the service department, ensuring services are efficient, sustainable, and high quality.
• Conduct regular evaluation of services to assess effectiveness and identify opportunities for improvement.

Team Leadership & Employee Development

• Provide strong leadership, coaching, and operational support to service delivery leaders and staff.
• Promote an inclusive, respectful, and collaborative organizational culture.
• Support employee development through mentorship, performance evaluation, and capacity-building initiatives.
• Encourage diverse perspectives and contributions within teams to enhance service quality and innovation.

External Relations & Partnerships

• Actively build and maintain relationships with community partners, funders, stakeholders, and networks.
• Represent Epic Opportunities externally to enhance the organization's presence, partnerships, and reputation.
• Strengthen partnerships that advance equity, inclusion, and service accessibility.

Qualifications & Experience

• Bachelor's degree in Social Services, Human Services, Leadership, or Disability & Community Support Diploma an asset.
• Significant leadership (5 or more years) experience within social services, community-based support, or a related sector.
• Demonstrated success in program development, service evaluation, and financial oversight.
• Strong understanding of person-centered, inclusive, and culturally responsive practices.
• Excellent communication, relationship-building, and organizational skills.
• Demonstrated ability to ability critical thinking and plan strategically.
• Proven ability to lead diverse teams through inspiration, accountability, and collaboration.
• Experience in developing budgets and a good understanding of financial statements required.

What We Offer

• A meaningful leadership role in a mission-driven organization.
• Opportunities to influence positive change and shape innovative, inclusive services.
• Competitive compensation and benefits.
• A supportive, collaborative work environment committed to equity and professional growth.

Apply today and help shape what's possible.

Please submit your resume and a cover letter outlining your qualifications and interest in the position to Kristin Knockaert, Director of HR at  by January 9, 2026

Our Commitment to Diversity, Equity & Inclusion

Epic Opportunities is an equal opportunity employer. We value the contributions that individuals bring from all backgrounds, including Indigenous Peoples, racialized persons, people with disabilities, 2SLGBTQIA+ communities, newcomers, and people of all genders and ages.

We are committed to removing barriers to employment and encourage applicants who may require accommodations during the hiring process to let us know—we are happy to support accessibility needs.