Manager - Sustainment, Issue Management (GBM Onboarding)

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The role contributes to the effective design, execution, and monitoring of control processes within the Global Banking & Markets (GBM) Onboarding team. It is primarily responsible for managing the Onboarding function's engagement with various testing and audit teams, including 1st Line Testing, Compliance/2nd Line Testing, Internal Audit, and regulatory examinations.

Key responsibilities include proactive coordination with testing teams on schedules and emerging trends, oversight of the testing process, alignment of issue responses, and tracking the completion of issue action plans.

Is this role right for you? In this role, you will:

• Design and implement a comprehensive testing engagement model for GBM Onboarding, covering KYC onboarding, regulatory onboarding, and static data. This includes:
• Annual planning with testing teams
• Managing the testing lifecycle
• Establishing quality standards for issue responses
• Ensuring visibility and tracking of issue resolution and action plans
• Maintain consistent standards for issue management across GBM Onboarding, supporting continuous improvement of control processes.
• Provide strategic coordination and reporting across GBM Onboarding teams to support the successful execution of the Onboarding Sustainment mandate.
• Champion a customer-focused culture to deepen client relationships and leverage broader Bank capabilities.
• Integrate the Bank's risk appetite and culture into daily decision-making and operational activities.
• Drive operational excellence in alignment with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring robust business controls to meet compliance, AML/ATF/sanctions, and conduct risk obligations.
• Foster a high-performance and inclusive work environment.

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

• Experience in financial services, with a strong preference for direct involvement in issue management tracking and engagement with testing/audit units.
• Solid understanding of capital markets operations and trade lifecycle, with working knowledge of corporate and investment banking.
• Familiarity with AML/KYC regulatory standards and onboarding processes across GBM jurisdictions.
• Strong project coordination and administrative management skills, with the ability to manage multiple priorities and stakeholders.

Work Arrangement: Work in a standard office-based environment; non-standard hours are a common occurrence. Travel may be required on an exception basis.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.