Operations Manager

Position Type: Full-Time

Department: Clinic Solutions

Work Location: Canada

Work Arrangement: Remote

Work Hours: Monday to Friday 9AM - 5PM (EST)

Travel: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events

The Opportunity:

The Operations Manager is a key contributor to Sentrex's mission of delivering best-in-class patient support services. This role ensures operational excellence across programs by supporting training development, monitoring performance metrics, and driving cross-functional collaboration. The Operations Manager will also play a critical role in manufacturer and prescriber initiatives, PSP optimization, and reimbursement navigation to ensure patients receive timely access to therapy.

A Day in the Life (What you will do here):

Training & Development

• Design and implement training programs for PSP teams, focusing on reimbursement processes, payer navigation, and compliance.

• Develop SOPs and learning modules to ensure consistent service delivery across programs.

Performance Monitoring

• Track KPIs such as case turnaround times, reimbursement approval rates, and patient onboarding timelines.

• Analyze operational data to identify trends and recommend process improvements.

Manufacturer & Prescriber Initiatives

• Support strategic partnerships with manufacturers and prescribers to align program objectives and contractual obligations.

• Coordinate initiatives that enhance prescriber engagement and streamline therapy access.

PSP & Reimbursement Navigation

• Oversee PSP workflows, ensuring adherence to program protocols and patient-centric service.

• Provide guidance on reimbursement navigation, including prior authorizations, appeals, and payer requirements.

• Collaborate with reimbursement specialists to resolve escalations and optimize approval timelines.

Cross-Functional Collaboration

• Work closely with internal teams to ensure seamless operations.
• Lead process improvement projects to eliminate bottlenecks and enhance efficiency.

Compliance & Reporting

• Ensure compliance with healthcare regulations, privacy standards, and contractual obligations. 
• Maintain audit-ready documentation and reporting for internal and external stakeholders.

What you need to ensure you are set up for success:

• Bachelors degree in Business, Healthcare Administration, or related field.

• 5+ years of experience in operations management within PSP or specialty pharmacy programs.

• Deep understanding of reimbursement processes, payer requirements, and navigation strategies.

• Strong analytical skills with experience in KPI tracking and operational reporting.

• Excellent communication and stakeholder management skills.

• Proven ability to lead cross-functional projects and drive process improvements.

• Familiarity with healthcare compliance standards and patient privacy regulations.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.