Case Management Support Counsellor

7 days ago

Saskatoon, Saskatchewan, Canada Saskatoon Open Door Full time $45,000 - $65,000 per year

Job Title

Case Management Support Counsellor

Immediate Supervisors

Director of Settlement and Family Support Services, Team Lead of Settlement and Family Support Services

Classification

Counsellor/Facilitator

Wage

Starting at $24.92 per hour

Closing Date: December 3, 2025

Start Date: ASAP until March 31, 2026. May be extended, may become permanent.

Job Purpose

Under the direction of the
Settlement and Family Support Director, the Case Management Support Counsellor receives and
provides initial settlement services to refugees and immigrant. This position assists
immigrants and refugees to become independent and self-sufficient by providing
settlement counselling services. The position is frequently expected to provide
service in client's first language or a common language other than English.

Duties and Responsibilities

Administration

  • Provides settlement services to refugees and immigrants through Needs
    Assessment & Referral Services (NARS) and other settlement programs.
  • Fosters equitable treatment of immigrants by keeping up-to-date on
    policies and programs affecting immigrant settlement; and maintains good
    working relationships with community service providers.
  • Helps clients access community services by providing information,
    consulting, following up with referrals, advocating for clients, and translating
    and interpreting for clients.
  • Keeps supervisor informed by regular reporting as required and
    advising them on emergent issues.
  • Ensures service quality and collaborative work relationships by
    providing guidance to new staff and acting as a resource person in an identified
    area of expertise.

Case Management

  • Assists immigrants with adjustment to life in Canada by providing
    assessment, counselling, orientation, translation, interpretation, document
    preparation, employment information, and organizing group activities for information,
    education and enjoyment.
  • Provides life skills coaching, crisis intervention, and implements remedial
    or preventative measures.
  • Manages cases by assisting immigrant families and individuals to access
    community services through home visits, outreach activities, providing
    information, consulting, making contacts and appropriate referrals, and accompany
    them on appointments.
  • Follows up with contacts, advocates for clients, documents case files,
    and shares client information through case consultations.

Programming

  • Provides program information and data by maintaining client records, preparing
    required client files, and participating in staff meetings and internal
    committees.
  • Promotes respect for cultural diversity by informing and educating the
    community about immigrant and cross-cultural issues; and participating in
    external committees.

Other duties as assigned.


Education and Experience

  • Bachelor's degree in social work, education or psychology and one year
    of work experience providing counselling services, OR
  • Post-secondary education in the social sciences, humanities or adult education and two years' work experience providing counselling services, OR 
  • An equivalent combination of directly-related training and experience.
  • Training in life skills counselling not mandatory but is an asset.
  • Proficiency in additional languages, particularly Arabic, Mandarin, Somali, Swahili, or Rohingya is considered an asset.

Required Licenses and/or
Certifications

  • Criminal Occurrence Security Check – Must complete a Criminal Record and
    Vulnerable Sector Check in good standing and within three months prior to first
    day of employment.
  • Proof of English proficiency by obtaining a completed Canadian
    education, Minimum CLB level 8, or IELTS 6.5.

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