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Retail Customer Advisor Lead

2 weeks ago

Kitchener ON NC X, Canada Sport Chek Full time $168,000 - $216,000 per year

Overview

We are seeking a dynamic and motivated Retail Advisor to join our team. In this role, you will be responsible for providing exceptional customer service while driving sales and managing store operations. The ideal candidate will possess strong leadership skills, a passion for retail, and the ability to effectively communicate with customers and team members. This position requires a blend of administrative and operational responsibilities, making it essential for candidates to have a well-rounded skill set.

Responsibilities

  • Deliver outstanding customer service by addressing inquiries and resolving issues promptly.
  • Manage daily store operations, including inventory management, merchandising, and pricing strategies.
  • Supervise and train staff to ensure high performance and adherence to company policies.
  • Conduct recruiting and interviewing processes to build a strong team.
  • Oversee payroll processing and budgeting activities to maintain financial health.
  • Utilize Point of Sale (POS) systems for efficient transaction processing and cash handling.
  • Implement marketing strategies to enhance store visibility and drive sales.
  • Maintain organized records of sales, inventory, and administrative tasks.
  • Foster a positive team environment through effective communication and leadership.

Qualifications

  • Proven experience in retail management or a similar supervisory role.
  • Strong negotiation skills with the ability to influence outcomes positively.
  • Bilingual or multilingual capabilities are highly desirable for effective customer engagement.
  • Proficiency in merchandising, purchasing, and sales management practices.
  • Excellent organizational skills with a keen attention to detail in bookkeeping and administrative tasks.
  • Strong math skills for accurate pricing and financial reporting.
  • Effective time management abilities to prioritize tasks in a fast-paced environment.
  • Exceptional communication skills, including phone etiquette, to interact professionally with customers and team members.
  • Experience in training & development initiatives to enhance staff capabilities. Join our team as a Retail Advisor where your expertise will contribute significantly to our success while providing you with opportunities for professional growth

Job Types: Full-time, Permanent

Pay: $40,000.00-$42,000.00 per hour

Expected hours: 40 per week

Experience:

  • Retail sales: 1 year (preferred)

Work Location: In person