Manager, Claims Network

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for an experienced and strategic Rely Manager to join our team. As a Rely Manager, you will be responsible for driving business objectives, ensuring a strong and reliable Supply Chain network, and leading strategic projects. This role focuses on collaboration, continuous improvement and outperformance, within the Supply Chain function.

Location: Atlantic

What you'll do here:

Manage the Health of the Rely Network:

• Monitor network performance using dashboards, scorecards, and other tools to ensure strong metrics along or exceeding targets.
• Conduct vendor performance visits in accordance with the vendor segmentation framework, implementing action plans to report progress toward objectives such as NVS, cycle time, volume, and recycled parts usage.
• Influence and lead the vendor network in the region, proactively optimizing operations.
• Approach challenges head-on, invite diverse perspectives, and collaborate on solutions to drive continuous Supply Chain improvement.
• Drive initiatives towards achieving Net Zero and sustainability within the vendor network.

Ensure Strong Collaboration with Regional Teams:

• Lead collaboration efforts with regional operations.
• Lead and implement collaboration initiatives with regional operations.

Drive Strategic Projects:

• Contribute to the strategic vision and projects in line with company and claims objectives.
• Drive customer experience initiatives to enhance overall satisfaction and service quality.
• Lead project delivery according to the project plan, ensuring alignment with strategic goals.
• Anticipate future changes and identify opportunities to optimize operations while addressing new trends across regions.

Invest in People:

• Drive actions to continuously improve team engagement and performance.
• Provide ongoing feedback, guidance, coaching, and mentoring to foster meaningful performance discussions and empower direct reports (if applicable) to create robust development plans.
• Support and reinforce continuous learning and career development opportunities.
• Build business-ready teams, encouraging curiosity, challenging the status quo, and adopting a "can-do" approach to future work challenges.
• Promote the company brand in line with company values and leadership success factors.
• Create an inspiring environment of growth and development, fulfilling the employee promise.

What you bring to the table:

• Bachelor's degree in Supply Chain Management, Business Administration, or equivalent education and experience.
• Minimum of 5 to 10 years of relevant experience in Supply Chain or Claims Operations.
• Proven ability to drive strategic initiatives, optimize operations, and manage vendor relationships.
• Strong leadership capabilities, with a focus on influencing and collaborating with cross-functional teams.
• Excellent communication and interpersonal skills to foster collaboration and drive results.
• Knowledge of sustainable practices and commitment to continuous improvement.
• Proficiency in management tools and software.

The position is in a hybrid mode, with both office presence and telecommuting, while maintaining availability for up to 30% travel, necessary to ensure direct and effective contact with our partners.

Please apply with your resume and a cover letter highlighting your experience in strategic management and your commitment to sustainability and continuous improvement.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.