Desktop Support Technician

2 weeks ago

Fort McMurray AB, Canada Aptim Services Full time $60,000 - $90,000 per year

APTIM Services Canada Corp is a leader in plant services to the oil, gas and chemical industries. We provide on-going support and long-term services through maintenance, modifications, and specialty services to provide solutions that are safe, innovative, and efficient. Our comprehensive range of maintenance and support services is tailored to meet the specific needs of each client.

Job Overview:

APTIM is currently seeking a Desktop Support Technician to add to its Fort McMurray office. The role will be responsible for supporting the IT infrastructure and client support needs of our operations in the Wood Buffalo Region in town, remotely, and at our client sites.

What you can expect from APTIM:

· Work that is worthy of your time and talent

· Respect and flexibility to live a full life at work and at home

· Dogged determination to deliver for our clients and communities

· A voice in making our company better

· Investment into your personal and professional development

Key Responsibilities:

· Troubleshoot hardware and software issues in person, remotely and via phone

· Assist personnel with installation, configuration and ongoing usability of system hardware - Laptop / Desktop repair logistics with our vendor Dell

· Laptop / Desktop / Tablet Corporate Imaging

· Ticket Management / Recording

· Asset Management for Wood Buffalo Area

· Visits to project sites on an as needed basis

Minimum Requirements:

· 5 years of hardware and software experience

· 2+ years' experience on supporting Windows 10 in a corporate environment

· Ability to provide effective support remotely

· Ability to manage time effectively to meet deadlines and manage stress effectively in high-pressure situations

· Good Knowledge of Windows 10 and troubleshooting

· Valid Class 5 Driver's License

· Ability to work some evenings and weekends during the turnaround season

· Understanding of IT principles and the ability to communicate technical concepts effectively to a varied audience of users both in the field and at the office

· Strong sense of discretion and confidentiality required

· Good phone etiquette and correspondence with people

· Comfortable working in a construction environment

· Previous Help desk experience nice to have

· Previous IT support in a Construction Environment nice to have

Who We Are and What We Do:

APTIM is a global industry leader headquartered in Baton Rouge, Louisiana. With more than 4,000 employees worldwide, APTIM specializes in critical infrastructure, technical and data solutions, program management, environmental services, resilience, as well as sustainability and energy solutions. Our dedicated people have the proven experience and expertise to provide integrated services and solutions to government agencies, commercial, industrial, and energy customers. APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and the natural world, and creating an inclusive equitable environment that celebrates the diversity of our people.

IN PURSUIT OF BETTER

Job Types: Full-time, Permanent

Application question(s):

  • Do you live in Fort McMurray, AB, or are you willing to relocate at your own expense?
  • Do you have 5+ years of experience with software and hardware?
  • Do you have a valid Class 5 Drivers License?

Work Location: In person

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