Field Service Engineer

1 week ago

Ingersoll, Ontario, Canada Stefanini Group Full time $60,000 - $90,000 per year

 
Job Description

Stefanini Group is looking for a Deskside Technician for a globally recognized company For interested applicants, click the apply button or you may reach out Micah Andres at for faster processing. Thank you

  • Technical Support: Provide hands-on technical support for desktops, laptops, printers, and other peripherals to ensure optimal performance and user satisfaction.
  • Issue Diagnosis and Resolution: Diagnose and troubleshoot hardware and software issues, utilizing problem-solving skills to implement effective solutions in a timely manner.
  • Installation and Configuration: Install, configure, and set up new hardware and software for end-users, ensuring all devices are operational and meet company standards.
  • User Account Management: Assist with the creation, modification, and deactivation of user accounts, managing access rights and permissions in accordance with company policies.
  • Onsite Support: Respond to and resolve Tier 2 and Tier 3 support requests that require physical presence, collaborating with other IT teams as necessary to ensure timely resolution.
  • Inventory Management: Maintain accurate records of hardware and software inventory, including tracking equipment usage and changes in configuration.
  • Stock Management: Oversee the inventory of IT equipment, including desktops, laptops, peripherals, and accessories. Maintain accurate records of stock levels, manage requisitions, and ensure timely replenishment of supplies.
  • Equipment Maintenance: Conduct regular maintenance and upgrades on desktop and laptop hardware, including replacing faulty components and performing system updates.
  • Vendor Coordination: Liaise with third-party vendors and service providers to facilitate hardware repairs, software installations, and troubleshooting as needed.
  • Documentation: Maintain accurate records of support incidents, resolutions, and equipment inventory to support efficient IT operations and knowledge sharing.
  • Move, Add, Change (IMAC) Management: Execute IMAC requests by managing the relocation, installation, and configuration of workstations and peripherals as required.
  • Training and Support: Provide end-user training and support for new technologies and applications, helping users maximize their productivity
  • Audio/Visual Support: Assist with the setup and troubleshooting of audio/visual equipment and video conferencing tools to ensure successful meetings and presentations.


Carmeuse Beachville Operation, Oxford County Rd 6, Ingersoll, ON, N5C 3K5, CANADA


Job Requirements � ITIL V3 Foundation Certification (recommended), � Microsoft Operating System / Office Certification(s) will be an asset, � Advanced MS Office 365 skills, � Scripting, coding skill will be considered an advantage, � Able to solve simple hardware issues, � iOS, Android advanced user, � Basic Networking skills, � Knowledge of Active Directory, permissions, � At least 3-5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements, � Team Player and Analytical Thinking, � Open and positive personality and ability to manage stress effectively, � Customer oriented (Service awareness), � Good interpersonal and communication skills, � Able to adapt in a fast evolving technology environment and ability to learn, � Able to assume day to day responsibilities generating specific deliverables, � Relationship-builder, at ease with people and capable of quickly building trust.
#LI-MA1 #LI-ONSITE

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