Bilingual Customer Care Representative

1 week ago

New Brunswick, Canada Canon Careers Full time $40,000 - $60,000 per year


Overview

Bilingual Customer Care Representative - Remote

Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to 5:30pm (ATL)

  • Do you have experience working in a customer service role?
  • Are you comfortable spending the majority of your day on the phone?
  • Do you have basic computer skills?

As a Bilingual Customer Care Representative, you will be responding to all client issues, concerns, and inquiries relating to invoicing, contracts, equipment, and account information. This position is responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution.



Responsibilities

Key Responsibilities:

  • Respond to inbound calls from internal and external clients by demonstrating exceptional quality service and skill while achieving outlined production targets.
  • Maintain the Customer Care email inboxes and respond to inquiries and concerns within the predetermined time frame.
  • Update and maintain the Customer Care Tracking System for any complex case files. Ensure that all files are precisely detailed and documented.
  • Perform routine and regular follow-ups with internal and external customers in order to guarantee prompt case resolution and file closure.
  • Investigate, analyze, and evaluate customer concerns and complaints, and provide prompt and effective guidance. Apply escalation process when necessary.
  • Submit monthly reports.


Qualifications

To Succeed, you will need:

  • Customer service / call center experience
  • Bilingual (French & English)
  • Exceptional customer service skills with a strong "customer first" attitude
  • Good organizational skills and strong time-management techniques
  • Works well under pressure and in a fast-paced environment
  • Display high ethics, character and commitment to business policies and decisions
  • Display initiative in handling problems, be a team player and support changes

Why Join?

REMOTE WORK

  • This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Employee Appreciation Events

  • Bilingual Customer Service Representative

    1 week ago

    New Brunswick, Canada Canon Careers Full time $40,000 - $60,000 per year

    OverviewBilingual Customer Service Representative - RemoteMonday to Friday 11:30am to 7:30pm (EST) / 12:30pm to 8:30pm (AST)Do you have experience working in a customer service role?Are you comfortable spending the majority of your day on the phone?Do you have basic computer skills?As a Bilingual Customer Service Representative, you will be responding to...

  • Bilingual Business Development Representative

    1 week ago

    New Brunswick, Canada Canon Careers Full time $45,000 - $70,000 per year

    OverviewBilingual Business Development Representative - VirtualDo you enjoy prospecting?Are you good at building relationships with new customers while uncovering business needs?Can you nurture qualified sales leads?#LIS#As the Bilingual Business Development Representative, you will be supporting our outside sales representatives by developing, qualifying...

  • Bilingual Direct Sales Representative

    1 week ago

    New Brunswick, Canada Medavie Blue Cross Full time

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top...

  • Customer Experience Representative

    1 week ago

    New Brunswick, Canada Cannabis NB Full time

    **Customer Experience Representative** **CANNABIS NB** **Bilingual Customer Experience Representative** (Occasional) CANNABIS NB is New Brunswick’s retailer for the responsible delivery of cannabis products to customers in the province. **Our goal **is to deliver a world class customer experience built on good information, a safe high-quality product...

  • Customer Service Representative

    3 days ago

    New Brunswick, Canada HGS Full time

    **Please note this is a remote opportunity** **Your Impact**: As a Customer Care Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll...

  • Bilingual Customer Service Representative

    2 weeks ago

    New Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Anywhere in Canada Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our...

  • Bilingual Customer Service Representative

    7 days ago

    New Canada Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Anywhere in Canada Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our...

  • Bilingual Customer Service Representative

    7 days ago

    New Canada, Ns Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Anywhere in Canada Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our...

  • Bilingual Customer Service

    3 days ago

    New Hamburg, Canada Klassen Bronze Ltd Full time

    Klassen Bronze Ltd. located in New Hamburg, Ontario only 10 minutes west of Kitchener and currently looking for a Bilingual French/English Customer Service Representative. Klassen Bronze is a manufacturer and distributor of hardware products to the retail trade, across Canada. This position is considered Permanent/Full-time with 36 hours per...

  • Bilingual Customer Service Representative

    2 weeks ago

    New Canada, NS Empire Life Full time

    Bilingual Customer Service Representative Location: Remote - Anywhere in Canada Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team! Why pursue this opportunity The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our...