Director, Cabin Comfort

Job Title: Director Cabin Comfort

Company: WestJet, an Alberta Partnership

Employment Type: Permanent, Full-time

Language of work: English

City: Primary locations, Calgary, Alberta (22 Aerial Place NE, T2E 3J1) or Toronto, Ontario (27 Fasken Drive, M9W 1K6)

Posting Open Date: 10/08/2025  

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. 

Join us, this is where your career story takes off.

Overview of Role

The Director, Cabin Comfort, reports to the Vice President, Guest Experience and works closely with Inflight, Catering, Fleet, and our IT & Digital teams to ensure every inflight product and service decision is designed with the guest at heart.

At WestJet, we believe the onboard experience is more than transportation—it's a defining part of our promise to care for every guest. The Director, Cabin Comfort shapes how our guests feel, connect, and remember their time with us, turning each journey into an experience that reflects WestJet's values and hospitality.

Key deliverables and responsibilities include:

• Accountable for the strategy, design, and continuous improvement of all cabin elements that drive guest comfort, ensuring a consistent inflight experience across all aircraft.
• Own the strategic development of WestJet's Buy on Board menu, including product mix, cabin segmentation, and pricing aligned with brand and revenue goals.
• Leverage guest insights and industry trends to design a BOB offering that enhances the onboard experience and complements the overall cabin comfort strategy.
• Partner with Inflight Catering Execution and Inflight Operations to ensure seamless delivery and alignment with crew and onboard service standards.
• Drive the end-to-end guest comfort strategy across cabin classes, with strong cross-functional alignment with Inflight Aircraft Appearance team for operational delivery.
• Collaborate with Fleet, Tech Ops, and Commercial teams across aircraft retrofits and new deliveries, ensuring the guest comfort strategy is embedded into concept through to entry into service.
• Accountable for cabin design and interior appearance in partnership with fleet & tech ops.
• Leads the guest IFEC strategy ensuring offerings align with evolving guest expectations and enhance the overall cabin comfort experience.
• Leads tactical performance marketing efforts to drive short- and medium-term revenue performance.
• Define and monitor performance metrics (e.g. NPS, inventory turns, availability rates, cost-efficiency), and ensure continuous improvement.
• Build collaborative relationships across multiple departments.
• Develop and sustain a high-performing team, with clear roles, accountabilities, and growth opportunities.
• Foster a culture of safety, trust, continuous improvement, and operational excellence.
• Coach, mentor, and develop people leaders to deliver results and support their teams.

Experience and qualifications:

• Bachelor's degree in Business, Hospitality or related discipline required.
• Minimum 10 years of progressive leadership and product management experience.
• Strong strategic and operational thinking; ability to balance long-term planning with near-term execution.
• Demonstrated leadership experience in managing change, process improvement, and cross-functional influence.
• Skilled in building consensus across functions and communicating complex strategies clearly and effectively.
• Strong background in data-driven marketing, segmentation, and customer journey mapping.
• Familiarity with aviation regulatory environment is an asset.
• Experience with Lean principles and process improvement tools is an asset.
• Proven leadership skills, with a focus on talent development, team building, and collaboration.
• Experience in managing multiple priorities in a fast-paced, evolving environment.
• Exceptional analytical, organizational, and decision-making abilities.
• High level of personal and professional integrity, with a commitment to delivering quality results.

Compensation

• A competitive compensation package will be negotiated based on experience and qualifications with a base salary in excess of $150,000.This position is eligible for a performance bonus as per WestJet's compensation policy and the Total Rewards program that includes the following: WestJet Saving Plan (WSP),extended health, emergency travel medical, dental, vision, short-term disability (STD), long-term disability (LTD), life insurance, accidental death and dismemberment (AD&D) & travel benefits. Please note the position is based at WestJet headquarters in Calgary or Toronto. This position is eligible for relocation assistance.

WestJet Talent Acquisition

Ms. Laurie Cato

WestJet Head Office 22 Aerial Place NE, Calgary, Alberta T2E 3J1

Email:

Phone:

Think we are a fit?  Apply now  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at  We encourage all qualified candidates to apply.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit   

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