Senior Debt Relief Counsellor
3 days ago
Position: Senior Debt Relief Counsellor
Lead Type: 100% Inbound Calls
Compensation: Paid training/Base with performance bonus opportunities. Ample opportunity for advancement in compensation.
Benefits offered: Full benefits package and RSP with 50% company match.
Location: On-Site / 505 consumers Road Toronto North York, ON M2J 4Z2, Canada
Schedule: Monday-Friday with occasional weekend requirement (Saturday).
About Us:
Employee centric organization, with a great work environment. Consolidated Credit Counseling Services of Canada, Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit's unbiased debt-counselling service offers alternatives to help people get their debts under control. The role of the Senior Debt Relief Counsellor is to receive and handle qualified incoming calls from individuals that are interested in getting help with their debt, providing them with a consultation and motivating our clients to enroll them into performance based debt relief programs. Industry experience is not required.
Senior Debt Relief Counsellor Responsibilities:
- Answer inbound calls from prospective or existing clients, identify their needs, and present the most suitable product, program, or solution.
- Drive results by meeting or exceeding key performance metrics, including conversion rates (i.e. qualified to enrolled) client acquisition and call handling goals.
- Build rapport and trust quickly with clients through a courteous, friendly, and professional approach.
- Listen actively to client goals and concerns; demonstrate empathy while guiding the conversation toward a confident action-based decision.
- Clearly explain program details, pricing, and benefits to help clients make informed decisions.
- Follow-Up: Regularly follow up with clients to monitor progress and adjust plans as needed.
- Time Management: Ability to organize, prioritize, and manage multiple leads and follow-ups efficiently.
- Results Focus: Strong persuasive skills and a results-driven mindset with attention to closing opportunities on the first call.
- Adaptability: Comfortable in a fast-paced environment with shifting priorities and high call volume.
- Tech-Savvy: Solid computer skills, including CRM platforms, dialer systems, and digital communication tools.
- Bilingual Preferred (English/French): Not required, but highly valued for engaging a broader client base.
We provide an in-house training program and certification.
Job Type: Full-time
Avg Annual Compensation: $90k
Benefits:
- RSP matching
- Dental insurance
- Prescription coverage
- Flexible schedule
- Paid time off
- Paid training with a guaranteed minimum base.
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Consolidated Credit Solutions of Canada.
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