Dental Office Administrative Receptionist

2 weeks ago

Calgary AB TS V, Canada 1027a26d-e975-4b30-aad0-1ffc17abd733 Full time $76,800 per year

Overview

We are seeking a highly organized and professional Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient intake, and administrative support with a focus on delivering exceptional patient service. Experience with electronic health records (EHR) systems such as Open Dental or Dentrix is preferred. The role requires a strong understanding of dental terminology, insurance verification, and dental billing procedures to ensure smooth clinic operations and compliance with HIPAA regulations.

Responsibilities

  • Greet patients warmly and manage multi-line phone systems with professionalism and courtesy
  • Schedule and confirm patient appointments using dental practice management software (Open Dental)
  • Verify insurance coverage and benefits
  • Collect payments and perform collections as needed
  • Review and update patient medical records accurately
  • Handle patient intake procedures, including documentation review and data entry
  • Manage insurance claims processing, and billing documentation
  • Manage patient recall system; contacting and scheduling patients for recall treatments
  • Maintain accurate filing of dental records and administrative documents
  • Ensure compliance with HIPAA guidelines and confidentiality standards
  • Assist with office management tasks such as filing, data entry, and maintaining office supplies
  • Provide excellent customer service by addressing patient inquiries and ensuring a positive experience at the front desk

Experience

  • Previous experience in a dental office
  • Proficiency in dental terminology, and health information management systems
  • Familiarity with dental practice management software such as Open Dental or Dentrix
  • Proficiency in understanding the recall management system and recall terminology
  • Strong computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (10-key typing)
  • Knowledge of insurance verification processes
  • Excellent phone etiquette and communication skills in a fast-paced environment
  • Bilingual abilities are a plus to serve diverse patient populations

This role offers an opportunity to be part of a dedicated team committed to providing outstanding dental care while utilizing your skills in administrative support. The position requires attention to detail, professionalism, and a proactive approach to managing clinic operations efficiently.

Job Types: Part-time, Permanent

Pay: $24.00-$32.00 per hour

Expected hours: 24 – 30 per week

Work Location: In person

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