Service Advisor

1 week ago

Huntsville, Ontario, Canada Huntsville Honda Full time $45,000 - $65,000 per year

Why You Should Join us at Huntsville Honda

We offer competitive compensation, a great benefits package including Health & Dental Benefits with Life Insurance and LTD coverage, and a Group Pension Plan with matching employer contribution as well as a number of employee team appreciation events, great work-perks and discounts.

If you're enthusiastic, motivated, and passionate about customer service and the automotive business, we would like to hear from you.

Huntsville Honda is looking for a team oriented, hardworking Service Advisor to join their dynamic team

We are part of the Performance Auto Group, a leading automotive group, and we are committed to integrity, believe in employee empowerment, are passionate about innovating, and care about a great guest experience and giving back.

About Us:

Performance Auto Group is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on, that guide us today:

  • Great Experience: Every customer is entitled to a great experience

  • Integrity: We are honest and transparent in our actions

  • Diversity: We are stronger through the inclusion of people, brands and ideas

  • Innovation: We passionately embrace opportunities for new and continuous improvements

  • Empowerment: We encourage and support our people in taking initiative

  • Giving Back: We positively impact the communities in which we live, work and raise families

Here's what you'll deliver:

  • Greet customers promptly on the phone or in the dealership.

  • Identify, recommend and document service maintenance and repairs for customers.

  • Provide repair recommendations and write up repair orders.

  • Provide accurate cost estimates, explaining the nature of the repairs needed.

  • Manage customers' expectations throughout the day and provide regular status updates.

  • Schedule service appointments.

  • Prepare accurate invoices and re-delivery.

  • Verify warranty coverage for repairs including base, powertrain and extended warranties. Ensure all necessary documentation for warranty submission is with the repair order.

  • Arrange customer transportation via shuttle as needed.

  • Maintain current required manufacturer training.

  • Provide an extraordinary experience for all customers while working in a fast-paced environment with multiple deadlines.

  • Perform other service-related duties as required by management.

What You'll Need to Succeed:

  • You are organized and detail-oriented and enjoy a fast-paced atmosphere and have the ability to work retail hours including Saturdays as scheduled.

  • You have a current G driver's license with a clean driver's abstract.

  • You are fluent with computer systems. Experience with PBS or similar automotive system is an asset.

  • The ability to drive manual and automatic transmission vehicles is helpful.

  • Professional, friendly and customer-oriented with high emphasis on good CSI and selling capabilities

  • Ability to multi-task and work under pressure.

  • Proven customer service skills are prerequisites to promote the department and help drive the retention, business development and customer service programs.

  • Related automotive dealership experience is preferred, but not mandatory.

  • If you have initiative and currently deal with the public in a sales capacity, this may be your opportunity to join a great team and start a long-term career.

What's in it for you?

  • Excellent management support and guidance

  • Opportunities through our Internal career mobility program

  • Retirement Savings Plan

  • Access to health and dental insurance

  • Disability and life insurance for the unexpected

  • Free and engaging employee events

  • Did we mention we love giving back to our communities?

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 45 locations in Huntsville, Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

Please apply through Indeed or email We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.

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