Customer Service

5 days ago

Prince George BC VN X, Canada E.B. Horsman & Son Full time $40,000 - $60,000 per year

Who we are

We are strong, nimble, and growing EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we're committed to a workplace where everyone belongs. If you're qualified, we'd like to hear from you.

What we offer

  • Birthday off
  • Health, dental, and employee assistance program benefits
  • Annual profit-sharing
  • Employee share ownership program (ESOP)
  • RRSP matching after 1 year of employment
  • Access to EBH University for personal & professional growth

Onsite work location

Located at 2255 S Quinn St S, Prince George, BC V2N 2X4, this full-time permanent position offers a consistent Monday to Friday schedule ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Electrical Customer Service, Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it's the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What to expect in the role

  • Customer Relations:

    Handles customer inquiries, coordinates calls, assists with sales, and supports Outside Sales.
  • Quotations:

    Prepares accurate quotes.
  • Project Management:

    Supports projects and quotations, escalating complex issues as needed.
  • Order Management:

    Processes and updates orders across multiple channels.
  • Stock Monitoring:

    Reports stock shortages and suggests new items based on demand.
  • Returns (RMA):

    Manages return processes.
  • Sales Monitoring:

    Tracks sales, open orders, and pricing to drive growth.
  • Other Tasks:

    Supports warehouse, inventory, and branch safety initiatives.

Ideal candidate profile

  • High school completion
  • 3+ years of customer service experience
  • 2+ years of electrical/lighting industry experience
  • Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
  • Basic mathematical skills
  • Wide range of expertise in the products and services provided by E.B. Horsman & Son
  • Project coordination experience
  • Ability to be inclusive, collaborative, and respectful

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork & Collaboration | Integrity| Commitment | Reliability | Initiative | Continuous Improvement

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.

BR14

  • Customer Service Representative

    2 weeks ago

    Prince George, BC VN Z, Canada The University of Northern British Columbia Full time $28,218 - $60,000 per year

    PurposeReporting to the Manager of the Northern Sport Centre (NSC), with functional supervision from the Member Services Coordinator. The Customer Service Representative provides customer service, support for programs and events, and general operational and facility care functions that are integral to the daily operations of the NSC. As part of our casual...

  • Retail Customer Service Coordinator Winner/Homesense

    2 weeks ago

    Prince George, BC VN S, Canada TJX Canada Full time $42,000 - $60,800 per year

    TJX CanadaAt TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you'll find...

  • Customer Service Rep

    7 days ago

    Prince George, British Columbia, Canada Bandstra Transportation Systems Ltd. Full time $45,000 - $60,000 per year

    Interested in a job with Bandstra Transportation?We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from servicing...

  • customer service assistant

    1 week ago

    Prince George, Canada JUST CONSULT Full time

    Overview Languages English Education - College/CEGEP - or equivalent experience - Computer and information sciences, general - Customer service management Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting - Business - Internet/Web services company...

  • Customer Service Specialist

    1 week ago

    Prince George, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...

  • Sales Representative/Customer Service

    7 days ago

    Prince George, BC VL X, Canada Case Clean Air LTD Full time $31,200 - $52,000 per year

    Immediate Opening (No Experience Required)We are a Prince George, BC based company who distributes an American made Certified Air Cleaner that eliminates contaminants and pollutants to increase indoor air quality for businesses and homes. Our products also increase the quality of life for those who may suffer from allergies, asthma, or breathing issues. Our...

  • Customer Service Representative

    2 weeks ago

    Prince George, Canada Replay Message Centre Full time

    Replay Message Centre provides answering services 24 hours a day, 7 days a week. You will be responsible for helping customers by taking complete and accurate messages that need to be dispatched to our clients. This is a fast paced environment that requires sociability, cordiality, and respect. - **The shifts we are looking to fill will be Saturday to...

  • Customer Service Representative

    1 day ago

    Prince George, British Columbia, Canada U-Haul Full time $30,000 - $60,000 per year

    Location:7087 Bear Road, Prince George, British Columbia V2N 5N7 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Technician

    2 weeks ago

    Prince George, Canada FortisBC Full time

    Position Overview Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you/'ll play a vital role in ensuring the safe and efficient operation of gas-burning equipment and infrastructure. Responsibilities - Must be competent in a variety of skilled functions related to...

  • Customer Service Associate

    5 days ago

    Prince George, British Columbia, Canada Value Village Full time $96,000 per year

    Description Position at Value VillageJob Title: Customer Service AssociatePay Range: 17.85$/hr -18.81$/hrWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second...