Site Performance Manager

*Career Area:*
Product Support

*Job Description:
Your Work Shapes the World at Caterpillar Inc.*
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We have an exciting opportunity for a dynamic
Site Performance Manager
to enhance the performance of Caterpillar Mining Products at key mine sites across
Western Canada
. As a Site Performance Manager, you'll be the go-to Caterpillar expert at the mine site—where data meets action, and strategy meets execution.

This is not your average technical role. You'll dive deep into fleet performance, uncover the root causes of downtime, and lead cross-functional initiatives that drive real, measurable improvements. From influencing dealer and customer operations to managing complex projects and aligning global resources, you'll be at the heart of Caterpillar's mission to deliver unmatched value and uptime.

*What You'll Do*

• Be the Performance Expert: Analyze site-level data to identify downtime drivers—technical, operational, logistical, or procedural.
• Lead with Influence: Align and influence stakeholders across Caterpillar, Dealers, and Customers—without direct authority—to drive performance improvements.
• Own the Metrics: Monitor and manage KPIs like equipment availability, parts availability, cost per ton, and uptime.
• Drive Strategic Projects: Develop and execute performance improvement initiatives based on data insights and site needs.
• Act as a Consultant: Advise site leadership on application practices and product health strategies.
• Coordinate the Matrix: Serve as the central point of contact for Caterpillar at the site, coordinating with Product Support, Commercial, and Technical teams.
• Mitigate Risk: Manage Caterpillar's business risk and ensure alignment with commercial recovery strategies.

*What Makes This Role Unique:*

• High Visibility: You'll be the face of Caterpillar at key mine sites.
• Impactful Work: Your insights and actions will directly improve customer operations and satisfaction.
• Autonomy & Ownership: Lead initiatives with the freedom to innovate and execute.
• Collaborative Culture: Work with passionate experts across Caterpillar, Dealers, and Customers.
• Career Growth: This role is a launchpad for future leadership opportunities in mining and beyond.

*What Skills You Will Have:
Technical Excellence
:
Site operations
experience,
fleet maintenance
, understanding of
repair processes
, and
dealer operations*
experience.

Deep understanding of mining operations and equipment — this will set you apart.
Ability to run
complex projects
across multiple departments and stakeholders.

Data Analysis:
Strong data analysis skills to identify trends and root causes.

Ability to Lead Initiatives from Concept to Execution:
Demonstrated success in driving projects from initial idea through to implementation.

Relationship Management:
Proven ability to build trust and influence across diverse teams and organizations. Skilled in establishing and maintaining healthy working relationships with clients, vendors, and peers. Ability to influence others.

Ability to See the Big Picture While Managing the Details:
Strategic mindset with attention to operational execution.

Field Support:
Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Customer Focus
: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Consulting
: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Project management skills, ability to execute and drive actions.

Effective Communications
: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving
: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

*Additional Information:
This role is based remotely, with your home office located in
Alberta
. Ideally, candidates will reside near
Fort McMurray, AB,*
to best support regional needs.

This position may require 40 – 50 % travel.

Domestic relocation assistance is available.

Visa sponsorship, international assignments, or payroll transfers
are
not available
for this role.

*Summary Pay Range:*
$136,000 - $170,000

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

*Additional Information:*

• We are hiring to fill an existing position.

*Posting Dates:*
December 3, December 5, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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