Head of Operations

Head of Operations & Client Success (Impact Manager)

Are you the person who makes things happen? The one who brings order to chaos, connects the dots, and ensures every client experience runs seamlessly? Then we want to hear from you

We're seeking a proactive, detail-oriented Head of Operations & Client Success (Impact Manager) to serve as the operational heartbeat of Kindler & Company, helping our growing team deliver high-impact experiences to leaders worldwide.

If you thrive in a fast-paced environment, love bringing structure and systems to creative work, and have a knack for anticipating what's needed before anyone asks, this could be your perfect role.

What You'll Be Doing

Reporting directly to the Founder & CEO, the Head of Operations & Client Success (Impact Manager) will be responsible for:

Executive Support

• Manage the CEO's calendar and priorities, protecting time for deep work and key relationships.
• Oversee inbox triage and follow-up communication, ensuring nothing slips through the cracks.Prepare meeting agendas, background materials, and track actions to completion.Serve as a trusted partner and gatekeeper, keeping the CEO focused on high-value work.

Operations & Team Coordination

• Partner with Marketing, Finance, and Client Development to streamline internal workflows.
• Maintain and optimize tools such as CRM, project trackers, and shared systems.
• Maintain and automate Standard Operating Procedures (SOPs) to support scale and consistency.
• Coordinate proposals, reporting, and campaign logistics to keep projects on track.
• Support internal communication, ensuring clarity and alignment across the business.
• Begin developing HR practices — onboarding, documentation, and company policies.

About You

• You have 5+ years of experience in operations, client success, or executive support within a fast-moving business.
• You're a systems thinker — able to see the big picture while managing the details.
• You're tech-savvy, comfortable with tools like Google Workspace, (or similar project management systems), and CRMs.
• You have exceptional communication and organizational skills, both written and verbal.
• You're known for taking ownership, anticipating needs, and following through.
• You thrive in an environment where no two days are the same — and you enjoy building structure as the company scales.
• You care deeply about client experience and take pride in delivering excellence every time.

Why You'll Love Working at Kindler & Company

• Flexible hours and remote-first work culture (Toronto-based meetings and events as needed).
• Direct access to leadership and visibility into strategy and growth.
• Opportunity to shape how a growing business scales — your ideas will matter.
• Three weeks vacation plus paid office closure during the holidays.
• Comprehensive health benefits.
• A culture that values creativity, curiosity, growth, fun, and helping others.

About Us

Kindler & Company helps leaders communicate with clarity, confidence, and impact.

Since 2013, our programs have empowered thousands of leaders — from executives and entrepreneurs to scientists and academics — to tell better stories and inspire action.

Led by Nick Kindler, CEO, speaker, coach, and author of Impact: Simplify, Transform, and Perform, we design transformational experiences that help people show up as their most authentic, effective selves.

Our values guide everything we do:

CREATIVE – We think differently and bring unique perspectives to every challenge.

CURIOUS – We're lifelong learners who ask, explore, and share.

GROW – Growth is what happens when learning meets experience.

FUN – Life's short. Laugh often, connect deeply, and enjoy the journey.

HELP – We show up for each other, our clients, and our community.

Details

• Start Date: December 1 (or sooner)
• Status: Full-Time
• Location: Remote, with occasional in-person meetings and events (Toronto-based)
• Reports To: Nick Kindler, Founder & CEO

Base Salary: $80,000 CAD annually

Ready to create clarity, connection, and impact?

Apply now — and help us bring the Kindler & Company story to life, every day.

Job Types: Full-time, Permanent

Pay: $80,000.00 per year

Benefits:

• Extended health care
• Paid time off

Work Location: Remote