Human Resources Operations Analyst

The HR Operations Analyst is a key member of the Human Resources team responsible for providing first-level support to employees and managers regarding HR policies, procedures, systems, and programs. This role handles a wide range of HR inquiries via phone, email, and case management tools, ensuring accurate and timely resolution in a customer-focused manner. The HR Operations Analyst plays a vital role in maintaining employee satisfaction and supporting the efficient operation of HR shared services.

Key Responsibilities:

• Respond to employee and manager inquiries related to HR topics such as benefits, payroll, timekeeping, onboarding, leave of absence, HRIS navigation, and general HR policies.
• Provide accurate, timely, and courteous service via phone, email, or case management systems.
• Research and resolve issues or escalate more complex cases to appropriate HR teams or subject matter experts.
• Maintain and update employee records in the HRIS and ensure data accuracy.
• Follow standardized operating procedures, service level agreements (SLAs), and internal controls to ensure compliance and quality.
• Document all transactions and communications accurately in the case management tool.
• Assist with routine HR tasks such as employment verifications, data entry, file maintenance, and generating standard reports.
• Contribute to continuous improvement by identifying trends and recommending process enhancements.
• Stay current on HR policies, procedures, and system changes to ensure accurate service delivery.
• Participate in special projects, audits, and initiatives as assigned by HR leadership.

Professional Competencies:

• Excellent customer service and communication skills (written and verbal)
• Strong attention to detail and accuracy
• Ability to manage sensitive and confidential information with discretion
• Problem-solving and troubleshooting abilities
• Team-oriented with a willingness to learn and adapt in a fast-paced environment
• Organizational skills and ability to prioritize work effectively

Required Qualifications

• High school diploma or equivalent
• Completion of an HR certificate/diploma and/or pursuing CHRP
• 2 years of experience in a customer service, HR, or administrative support role
• Familiarity with HR systems (e.g., Workday, ADP, SAP) and Microsoft Office (Excel, Word, Outlook)
• Basic knowledge of HR functions and terminology

Preferred Qualifications:

• Associate's or Bachelor's degree in Human Resources, Business, or a related field
• Experience in a shared services or HR Service Center environment
• Bilingual (English/Spanish or other languages) is a plus
• Familiarity with case management tools (e.g., ServiceNow, Zendesk)
• Working knowledge of employment laws and HR policies

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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