Part Time Assistant Manager

Part Time Assistant Manager

Game OVR – Canada's Largest Dedicated VR Facility

We're looking for an experienced leader to join our team as Part Time Assistant Manager. This is a hands on management role for someone who takes pride in delivering exceptional guest experiences while keeping daily operations running smoothly.

Who We Are

Game OVR is a family owned entertainment venue and Canada's largest dedicated VR facility, with 33 headsets able to operate simultaneously. We've built our reputation on inclusivity, innovation, and genuinely caring about every guest who walks through our doors. We're not just about the technology—we're about the people, the laughter, and the moments that make someone's day unforgettable. We need a strong leader who shares that commitment.

What You'll Do

As Assistant Manager, you'll play a critical role in our daily operations and team leadership. You'll work directly with our CEO and management team, reporting on operations and team performance while ensuring our team is trained, supported, and delivering the high quality service our guests expect.

Your responsibilities include:

• Leading and directing the team with clear communication and hands on support
• Managing daily operations from opening procedures through closing
• Training new team members on our systems, values, and how we create great experiences for our guests
• Coaching team members and addressing performance issues promptly and professionally
• Maintaining high standards for guest service, facility cleanliness, and equipment quality
• Handling administrative tasks and operational documentation
• Managing high stress situations with calm, effective leadership
• Creating marketing and social media content, including newsletters and representing Game OVR online
• Making sound decisions independently when challenges arise

What We're Looking For

This role requires someone with proven leadership experience and a strong customer service background. You need to be highly organized, tech savvy, and capable of taking initiative without constant direction. We need someone who's not just qualified on paper, but who genuinely embodies the values that make Game OVR special. The ability to adapt quickly and shift priorities is essential—things change constantly in our fast paced environment.

Required qualifications:

• Minimum 3 years of customer service experience with demonstrated excellence in guest care
• At least 1 year in the entertainment industry (hosting events, working with school age children, or managing corporate groups)
• Proven leadership and team management experience
• Strong conflict management and resolution skills—you can navigate tough conversations with empathy and professionalism
• Comfort with technology and computers—you'll work daily with VR equipment, booking systems, and multiple tech platforms (this is essential)
• Exceptional organizational skills and attention to detail
• Ability to remain calm and focused in high stress, fast paced situations
• Experience with Facebook and Instagram for business marketing
• Ability to work independently and make sound operational decisions
• Reliable transportation St Albert Trail, Edmonton)
• Fluency in English (bilingual is an asset)
• High school diploma

The Right Fit

We're looking for someone who's outgoing, quick to learn, and genuinely enjoys working with people. You should thrive in a fast paced environment where priorities can shift quickly. We appreciate honest communication and welcome team members who aren't afraid to speak up, share ideas, or even respectfully disagree when they see a better approach. Integrity and a team first attitude are essential.

What We Offer

You'll join a close knit, passionate team at an award winning venue committed to inclusivity and exceptional service. This role offers the opportunity to grow, learn, and make a meaningful impact on both our guest experiences and team culture every day.

How to Apply

This is a management position, so we ask that all applicants submit a cover letter along with their resume. In your cover letter, tell us why you're excited about this role, what makes you a strong fit for Game OVR, and share a specific example of a time you led a team through a challenge.

Game OVR

12930 St Albert Trail, Edmonton, AB T5L 4H6

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Job Types: Permanent, Part-time

Pay: $16.50-$18.00 per hour

Benefits:

• On-site parking
• Store discount

Application question(s):

• Name one of the contact people listed
• Please list any times or days you are not available for shifts
• Tell us why you want to work for Game OVR
• I have looked up the location 12930 St Albert Trail and confirm that I am ok with commuting to the store location for work.

Experience:

• customer service: 3 years (required)
• Entertainment Industry and/or working with children: 1 year (required)

Language:

• English (required)

Location:

• Edmonton, AB (preferred)

Work Location: In person