Inside Sales Associate

Inside Sales Associate (Maternity Leave)

About Prysmian

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Work Location: Vaughan, Ontario

Work Schedule: Weekdays, Day shift

Benefits:

• Comprehensive group insurance plan

• Competitive salary

• Employee & Family Assistance Program (EFAP)

Position Summary

Reporting to the Inside Sales Manager, the Inside Sales Associate plays a key role in supporting established customers by responding to inquiries, processing quotes and orders, and ensuring smooth order management from start to finish. This role collaborates closely with internal teams to deliver excellent customer service and maintain high levels of customer satisfaction.

Key responsibilities include gathering and reporting data, conducting market research, managing quotes and orders, and providing accurate pricing, product availability, and basic technical information. The ideal candidate will have strong analytical and problem-solving skills, as well as the technical aptitude to understand product functionality, specifications, and applications.

Responsibilities:

• Support the sale of products by entering, managing, and expediting orders to ensure the timely delivery of products to customers.

• Respond daily to inquiries from customers, distributors, agents, and outside sales personnel via phone, email, and fax.

• Communicate technical information to customers, distributors, and end-users, including product specifications, samples, and catalogs.

• Process requests for quotes by providing pricing and product availability and proactively follow up to win business and gather market intelligence.

• Develop and maintain comprehensive product knowledge, including certification in up to six product lines, including custom products.

• Partner with Regional Sales Managers and agents to understand customer requirements and proactively drive sales.

• Coordinate with supply chain teams, warehouses, regional distribution centers, and carriers to fulfill customer orders as efficiently as possible.

• Process customer returns and claims promptly and accurately.

• Resolve customer complaints in a professional and effective manner.

• Communicate with customers, distributors, and agents in a professional and timely manner, both verbally and in writing.

• Provide backup support and coverage for other team members as needed.

• Attend required training sessions and achieved product certification.

• Participate in cross-functional projects at both the departmental and company-wide levels, sharing relevant information with team members.

• Contribute to departmental initiatives and performance objectives.

• Perform other related duties as assigned by the manager.

Knowledge and skill requirements:

• Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.

• Minimum of two years of experience in inside sales or account management.

• Proficiency in English, French knowledge is a plus.

• Knowledge of SAP.

• Proficiency in Microsoft Office Suite; familiarity with Windows XP (or more current OS versions).

• Strong analytical, documentation, and problem-solving skills.

• Technical aptitude to understand product functionality, specifications, and applications.

• Excellent written and verbal communication skills.

• Strong time management skills, with the ability to organize and manage multiple priorities effectively.

• Knowledge of the wire and cable industry is a plus.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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