Student Central Professional

Enrolment Services

Thunder Bay

Full-time

Contract

The Student Central Professional, reporting to the Manager of Student Central, provides comprehensive, holistic advice and support across the entire student lifecycle once a student has applied to Lakehead University.

This role requires a high level of expertise and in-depth knowledge to accurately make complex decisions and guide students through complex policies, procedures, and regulations within three critical functional areas: Registration Services, Student Awards and Financial Aid and Undergraduate Admissions.

• Immediate, proactive and reactive independent diagnostic support, decision-making and problem resolution on a broad range of functions including, but not limited to, academic advising/eligibility, financial aid advising/eligibility, course registration/enrolment support.
• Respond to inquiries providing detailed information that extends beyond the student's initial question/concern using a holistic, proactive and student-centered approach;
• Provide comprehensive policy/procedure/guideline/regulation interpretation, application and decision-making;
• Advise new and existing students regarding academic programs; scholarships, awards, and bursaries available and their corresponding application processes;
• Manage OSAP reviews and academic progress, make changes to OSAP applications for students; assist students facing significant financial situations, and make decisions regarding eligibility for relevant reviews and/or emergency funding.
• Counsel and advise students on academic and financial support appeal processes, reviews, and restrictions in relation to OSAP;
• Troubleshoot, resolve and advise students on issues related to government funded financial assistance; serve as a Financial Aid Officer within the institution for OSAP purposes.
• Assist Undergraduate Admissions with preliminary admission assessments related to program admissibility.
• Manage sensitive situations and resolve complaints at an early stage in order to minimize conflict and prevent escalation;
• Investigate complex cases and request further information from students to determine the precise nature of the problem and provide a resolution when able;
• Liaise with external agencies (OSAP, NSLSC, etc.) on behalf of the student for various reasons including troubleshooting, assessments, information, etc.;
• Maintain administrative documents and confidential student records for integrity, accuracy, consistency, decision-making and future reference.
• Develop and deliver presentations/webinars/sessions to students on various topics related to the areas in which Student Central supports students
• Participate in various student-related events to bring awareness to Student Central and make connections with students.

• Bachelor's degree and five years of experience in a student service advisory role with the demonstrated ability to respond to student needs with a holistic approach;
• A strong preference for candidates with experience working in the field of Registrarial/Student Record Services, Student Awards and Financial Aid and/or Admissions within a post-secondary institution.
• A strong preference for candidates with demonstrated knowledge of Ellucian Colleague as it pertains to Admissions, Registration/Registrarial Services and Student Awards and Financial Aid;
• Experience in reading and interpreting academic transcripts and making/understanding student budgets; considered an asset
• Excellent computer skills including proficiency with Microsoft Office including PowerPoint, Word and Excel
• Ability to analyze and interpret data and make independent decisions;
• Demonstrated critical thinking and advanced problem-solving capabilities with the ability to quickly adapt, shift and change between complex student situations;
• Time management skills with the ability to multitask and be highly organized.
• Excellent listening and communication skills, both written and verbal, as well as well- developed presentation skills;
• Fluency in French would be considered an asset.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at ext. 8334 or to make appropriate arrangements.

Benefits Information

Why Lakehead

Application Deadline:

Tuesday, October 28, :59pm

Salary:

Band 6: 63, ,432.38

Contact Information:

Reference Number:

SCHII-25-51

Application Deadline:

Tuesday, October 28, :59pm

Salary:

Band 6: 63, ,432.38

Yes, eligible for benefits

Contact Information:

Reference Number:

SCHII-25-51