Customer Service and Exportation Administrator

3 days ago

Brockville, Ontario, Canada Chromatographic Specialties Inc. Full time

About Us:

Chromatographic Specialties Inc. (CSI) is a well-established and continuously growing Canadian-owned Chromatography and Life Science distribution company. We strive to be the best laboratory supplier in Canada; in products, in technology, and in the way we treat our customers. At CSI, our employees are our biggest asset, and we treat them as such. From the moment you walk in, you will be part of a collaborative team that feels like family.  CSI provides competitive salaries and benefits and is an equal opportunity employer that promotes diversity throughout the workforce. 

Job Summary:

As a Customer Service & Exportation Administrator, you'll work from our head office in Brockville, Ontario, located near the banks of the St. Lawrence River in the 1000 Islands. Your role will be focused on providing excellent customer service for customers looking to place an order or receive a quote, processing the orders/quotes, and assisting with daily product pricing. In addition to customer support (orders, quotes, and pricing), you will be responsible for processing export documentation for new international orders and returns, managing our customs inbox, and applying appropriate HS codes, CERS/Commercial Invoices, and CUSMA and other export compliance documentation.

We are looking for a candidate with:

  • A background/training in exports/imports.
  • Customer service experience/aptitude.
  • Proficient computing skills, including Outlook, Word, and Excel.
  • Superior written and verbal communication skills (ideally in both English and French).
  • Strong time management and organizational abilities.
  • Detail oriented and able to work independently and with a team

Daily functions will include but are not limited to:

  • Customer Service:
     Provide exceptional customer support to our valued customers via email and phone, helping them resolve challenges and answer inquiries related to orders, quotes, and pricing.
  • Internal Support:
     Collaborate closely with internal departments, freight forwarders and shipping companies to ensure smooth communication, customer support, and accurate pricing and export information for quotes, orders, and products.
  • Export Knowledge:
     Complete export/import documentation for international orders and returns. Organize customs documentation, including HS codes and pricing (CUSMA, CERS, Commercial Invoices, etc.).

Attractive compensation and benefits package, with an emphasis on work/life balance:

  • 35-hour work week Monday to Friday 9:00 to 5:00 - 1 hour lunch
  • Work from home 1-day per week may be offered after three-month probationary period
  • Group Benefits including Dental, Vision and Extended Health
  • 3 weeks Paid vacation in your first year
  • Profit Sharing
  • RRSP matching

Please share a resume and cover letter in your application.

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