Administrative Assistant

Administrative Assistant – Waterloo, ON
CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

About This Opportunity
FOCUS Assessments looking for a candidate who is a quick learner and highly organized, with excellent computer skills, to work as an Administrative Assistant supporting our Intake and Scheduling teams at our Waterloo clinic.

This is a full-time position reporting to the Manager of Operations.

Take an inside look at what you'll do each day

• Answering incoming calls and direct queries to appropriate party
• Greeting Clients and Guests and Checking In
• Chaperoning assessments
• Data Entry of Referral into Referral Management Software
• Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement expectations
• Appointment Attendance Confirmation
• Follow up on Consent Forms and any other documents
• Support for same day of issues, cancellations and no shows including direct reschedules
• Assist with Appointment Reminder Calls
• Other administrative support, as required

What You Need To Be Successful

• Computer Proficiency – MS Office 365, MS Excel and MS Word, and Adobe Acrobat/Reader
• Excellent telephone manner, ability to communicate in English by phone and email
• Strong organizational and prioritizing skills and effective time management skills required
• Ability to learn quickly in a fast-paced environment with minimal supervision
• Accuracy and attention to detail in tasks
• Knowledge of the rehabilitation and independent medical sector an asset, but not required

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

About Us
For millions of Canadians, CBI Health is where better begins. We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better. Learn more at

CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.