Security Dispatch

Security Dispatch - Full Time Nights - Vaughan Mills

Position: Security Dispatch-Control Centre Operator

Site: Vaughan Mills

City: Vaughan

Status: Full-Time

Hours: Nights - Sunday to Wednesday & Saturday

Pay Rate: $20.25

Category: Employment Standard Act - Overtime after 44 hours

External Opening Date: Oct 14, 2025

External Closing Date: Oct 21, 2025

Internal Closing Date: Oct

Site Description: Starting with a smile, the staff at Vaughan is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Vaughan Mills. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Vaughan Mills easy and enjoyable. Vaughan Mills is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Vaughan Mills Shopping Centre to create a truly world-class retail destination in one of Canada's most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America's largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of their customers, colleagues, and stakeholders in an entrepreneurial working environment.

Job Description: Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.

Key Responsibilities:

• Monitor surveillance systems, access control, and alarm systems.
• Dispatch security personnel in response to incidents, alarms, or service requests.
• Maintain accurate records of all calls, incidents, and daily activities.
• Communicate effectively with on-site security teams, management, emergency services, and mall tenants.
• Perform regular checks of security equipment and systems to ensure functionality.
• Support incident investigations through video retrieval and data collection.
• Follow all site-specific protocols and standard operating procedures.

Qualifications:

• Previous experience in a dispatch or control center environment preferred.
• Strong communication and multitasking skills.
• Must have at least 1 year of mall security or relevant experience
• Proficient with computer systems and security-related software.
• Ability to remain calm and professional under pressure.
• Valid Ontario Security Guard License.
• Availability for all listed shifts, including overnights and weekends.
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Prerequisites:

• Legally Authorized to Work in Canada
• Valid Security License for the province of Ontario
• Valid Standard First Aid & CPR - Level C (from a WSIB-approved vendor)
• Covid Vaccine two doses
• Valid G class Driver License
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.

Why Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Your paycheck, on your schedule – daily pay offered