Bilingual Customer Service Representative – Insurance
2 weeks ago
Bilingual Customer Service Representative – Insurance
Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and potential for permanent conversion.
What is in it for you:
• Hourly salary of $24.96.
• 6-month contract with the potential for permanent employment.
• Hybrid model: Work on-site Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.
• Candidates may also choose to work full-time in the office, if preferred.
• Standard schedule: 37.5 hours per week, full-time position.
• Shift times vary between 9:00 AM and 9:00 PM AST, Monday to Friday, with rotating weekly schedules to accommodate clients across Canadian time zones.
Training schedule:
• Training lasts 9 weeks, including a nesting period.
• Training hours are from 9:00 AM to 5:00 PM AST, Monday to Friday.
• Following training, candidates transition to regular rotating shift schedules.
• Candidates must be available to attend on-site on a Monday to pick up equipment before training begins.
Responsibilities:
• Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients.
• Provide accurate and timely information regarding group insurance plans, products, and services.
• Navigate multiple systems and tools to research and resolve client inquiries efficiently.
• Demonstrate empathy, professionalism, and excellent interpersonal skills during every interaction.
• Collaborate with team members and maintain a positive, customer-first attitude.
• Participate actively in a 9-week paid training program (including nesting period) to ensure success.
• Maintain a secure, private, and distraction-free remote workspace as part of hybrid setup.
• Adhere to rotating weekly schedules to support clients in various time zones across Canada.
• Follow confidentiality protocols and data protection practices in every aspect of the role.
• Meet key performance indicators and contribute to a high-performing, inclusive team.
What you will need to succeed:
• High school diploma required. Post-secondary education is considered an asset.
• 1+ year of experience in customer service, preferably in a contact center, retail, or service industry.
• Comfortable working in a fast-paced, changing environment.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Demonstrated ability to learn and apply new information quickly.
• Familiarity with Microsoft Office applications (Outlook, Teams, etc.) and multitasking across systems.
• Experience in insurance, group benefits, or financial services is a strong asset.
• Previous experience using Salesforce is considered an advantage.
• Bilingual in English and French to support clients in both languages.
• Excellent written and verbal communication skills.
Why Recruit Action?
Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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