Chief of Staff

Everything we do is for our customers

Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers' success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to to power 5,000+ global brands while we head to 100,000+.

Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.

The Opportunity
Thrive on change and grow beyond limits We are looking for a bold thinker who sees a chance to learn and define what's possible with every challenge Ready to make an impact? Welcome to Maropost and you can turn ideas into action

The Chief of Staff serves as a force multiplier for the C-Suite by leading, scaling, and driving operational and communications excellence. You will act as a liaison for the C-SUITE and leadership team, developing and maintaining strong relationships across Maropost to drive strategic initiatives and priorities of the C-Suite.

This highly skilled individual is a strategic thinker who will lead through influence and anticipate the C-Suite's needs. Business acumen and organization, communication, stakeholder management and a bias for change are in their DNA.

What You'll Be Responsible For

• Work with the C-Suite to leverage and best systemize their time and delivery on strategic priorities of the business; provide decisive and tactical guidance to the C-suite and leadership team.
• Partner with the C-Suite and leadership team to drive key initiatives. Advocate and ensure alignment on vision and priorities.
• Act as a Project Manager to provide strategic guidance and oversight on cross-functional projects spanning the entire organization.
• Partner with the leadership team to ensure C-Suite readiness around regular business cadence, including goal planning, quarterly reviews, monthly operational metrics updates, and broader company-wide initiatives.
• Identify opportunities for technology optimization to drive greater executive alignment and corporate execution to increase value realization for customers
• Prioritize and maximize calendar activities and extend bandwidth of the C-Suite; act as their representative in internal and external meetings as needed.
• Create an agenda for and facilitate weekly leadership meetings. Track action items and drive them to completion.
• Brief the C-Suite and drive the customer and stakeholder engagement strategy, track progress on projects and ensure deliverables are completed as planned.
• Partner with key stakeholders to plan and execute executive and internal communications for C-Suite to drive strategic initiatives and operational priorities across the organization.
• Support change management and communication plans as necessary.
• Partner with key stakeholders to prioritize engagements (speaking and interview requests) and brief accordingly.
• Oversee customer engagement and participation in key industry events.
• Act as advisor on confidential matters and maintain a high level of discretion.
• Plan in market activation as required.

What You'll need to bring to Maropost

• 8+ years of experience in a business management role with 5 years spent in a small to mid-size business.
• Prior B2B SaaS experience is a prerequisite for this role.
• Executive presence, highly collaborative with a strong ability to prioritize.
• Ability to manage multiple initiatives in a complex, matrixed, global organization at the strategic and tactical level.
• Affinity for building strong relationships and leading through influence.
• Excellent communication skills combined with a bias for execution and ability to delegate.
• Strong Project Management skills.
• Demonstrated ability to coordinate various organizational projects and initiatives and manage cross-functional stakeholder groups. Attention to details is key.
• Change management savviness and an elevated level of comfort dealing with ambiguity.

• You exemplify Maropost's Values:

• Customer Obsessed

• Extreme Urgency
• Excellence
• Resourceful

Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.

If that isn't for you that's ok, for those of you that it is please get in touch with us