Technical Product Manager

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand multi-modal network, and you'll be one of the pioneers shaping this transformation.

As a Technical Product Manager, you will leverage your expertise in software engineering, computer science, and technical collaboration to drive product development and planning through the product life cycle. You will be responsible for the success of the product, from defining the overall product roadmap to specifying technical requirements, ensuring successful delivery to the market, and managing the end-of-life process. This role requires close collaboration with customers, engineering, IT/security teams, marketing, sales and operations to create innovative and robust product solutions.

Your day-to-day responsibilities will include:

• Effectively translating the product vision and roadmap into technical product requirements and feature specifications, including system workflows, supported use cases, wireframes, and user interface designs
• Collaborating with engineering teams to gain a deep understanding of technical architecture and algorithm design, ensuring product requirements align with system capabilities and scalability
• Working with with IT teams to support infrastructure planning, security reviews, and technical risk assessments related to the product
• Driving data-driven market analysis, technical product strategy and definition, business case, competitive analysis, partner interaction, and customer management related with the product
• Traveling to meet with clients and partners to experience and observe current, future, and competitive deployments to gain a direct understanding of product needs
• Working alongside Scrum Masters in a Technical Product Owner capacity to plan out sprints and resource allocations in an agile development environment
• Partnering with customer success to support client training, onboarding, feature adoption, and managing a feedback loop to inform the product backlog
• Building and maintaining a data-driven product backlog, continuously gathering market input from customers, sales, and competitive intelligence to prioritize features and improvements
• Communicating technical feature delivery milestones to sales, marketing, and client success teams, ensuring alignment and readiness for new capabilities
• Providing product demonstrations to key client stakeholders, together with the revenue team and solutions engineering

Your Playground:

Our end to end solution consists of:

• Passenger Mobile Apps
• Driver Mobile Apps
• Operator Dashboards
• Robust CRM for Profile Management
• Proprietary and patented back end algorithms
• Advanced Mapping Engine, and Internal tooling and data pipelines
• Artificial Intelligence platforms

Required qualifications and experience:

• Degree in Software Engineering, Computer Science, or a related technology field
• 3+ years of experience in software development, technical product management or similar role in a SaaS environment, ideally, in B2B industries
• Solid understanding of software development practices, system architecture, and integration with IT
• Prior customer-facing / B2B product experience with a heavy focus on user experience design and wireframing is highly preferred
• Experience working with cross functional teams in an agile environment
• Strong communication skills with the ability to manage multiple projects and align deliverables to strategic goals
• Willing to travel at least 10% of working time, as required

Preferred qualifications and experience:

• Experience in a fast paced, rapidly growing startup environment
• Experience with project management and product planning tools like JIRA and Roadmunk
• Familiarity with technical security standards and compliance frameworks
• Experience with AI platforms and LLMs
• Salesforce experience is an asset

Compensation and benefits:

• Base Salary: $90K - $120K + performance-based bonus + stock options
• Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
• Benefits Plan: Medical, dental, prescription, life/health spending accounts and more
• Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo
• Commuter Program: Complimentary rides to and from work in Waterloo Region

Who we are:

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States. Our marquee clients include Philadelphia's SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.

RideCo's software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. #Li-Hybrid