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About Us
Global Bear Inc. (a division of Daemar Inc)
Is a stocking distribution specialist of precision bearings and power transmission products. Our customers include industrial bearing and power transmission distributors and original equipment manufacturers.
With three locations across Canada, our customers can trust on time delivery with the ability to ship and receive from all international centers.
Who are we looking for?
We are currently seeking a reliable and resourceful full-time Customer Service Representative (Inside Sales) to join our dynamic team in our Mississauga, Ontario location.
Reporting to the Branch Manager, the successful candidate will be responsible for providing technical product information, cost quotations, stock status and delivery information to customers. The Customer Service Representative (Inside Sales) will reach business targets through excellent telephone sales and communication skills, while also developing revenue generation through the creation of sales leads, initiation of prospect calls and establishment of ongoing rapport with existing and potential customers.
Main responsibilities:
- Responds to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations and handles customer credits and complaints.
- Fill requests for product literature or other information.
- Expedite orders through the purchasing department to ensure that order promise dates are met.
- Coordinate activities with internal company departments, vendors, and common carriers.
- Access, update and maintain records for individual accounts using the Customer Relationship Management software.
- Perform duties to provide technical and product assistance to customers to generate new and repeat sales.
- Assess the customer's application and suggest products or services to best suit the customer's needs.
- Quote prices, terms of sales, availability, delivery dates and related information and process orders.
- Resolve any product issues customers may have related to quality or mis-shipments.
- Resolve receivable issues that may prevent an order from shipping to a particular customer.
- Assist Territory Sales Manager/Technical Sales Representatives
- After hour callouts to supply customer's needs, as required.
- Service walk-in counter customers for pickups, product identification and order entry.
- Perform other duties as requested by management.
- Able to work in the warehouse if needed
Skills:
- Relationship builder with external and internal customers
- Strong verbal skills when utilizing phone
- Effective written communicator
- Technical aptitude to understand customers' applications and offer product solutions
- Utilize manufacturing product catalogs and websites to identify and source products
- Able to utilize calipers to accurately measure samples.
- Ability to convert fractions to decimal equivalents and metric to English dimensions
- Efficient order entry computer skills
Qualifications:
- High School Diploma, GED, or equivalent
- Post-secondary education is an asset
- Basic computer keyboarding
- Self-starter and self-motivated
- Working knowledge of Microsoft Office
We thank all applicants, however, only those selected for an interview will be contacted.
Global Bear Inc. is committed to accommodating people with disabilities as part of our hiring process, If you have specific requirements, please advise Human Resources during the recruitment and selection process
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Ability to commute/relocate:
- Mississauga, ON L4W 1H9: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- B2B: 2 years (required)
Work Location: In person
