Technical IT Project Manager

Compensation

The Project Manager position is a full-time, salaried position with an annual salary range between $85,000 - $110, Compensation is commensurate with skills, experience and abilities.

Company Profile

IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.

IX Solutions exists to create long-term relationships with passionate people, clients and employees, achieving exceptional business solutions. We go the extra mile to deliver a positive customer experience and deliver trusted solutions that are flexible to meet client business needs. Founded in 2018, our company supports clients across Western Canada from remote offices in Calgary, Vancouver and the BC Interior.

Position Summary

This role is ideal for a dynamic individual passionate about driving customer success through technology projects while fostering a collaborative and customer-centric culture. As a key member of our Project Delivery team, the Project Manager will orchestrate project delivery for our core clients, coordinating closely with our technical teams to ensure seamless execution across all project phases. The incumbent must demonstrate a high level of organization, attention to detail, exceptional communication skills and an understanding of Microsoft cloud technologies.

Reporting to the Manager, Client Experience, this position operates 40 hours per week, with business hours from 8:00am to 5:00pm, Monday to Friday. The role demands the ability to balance multiple project priorities and deadlines, with potential requirements for after-hours work and/or travel based on project needs.

This position is critical to the success of our clients, with the Project Manager playing an integral role in team leadership.

Is This Position A Fit For You?

This position is a fit for you if you:

• Can work autonomously and deliver results.
• Are committed to client success.
• Have exceptional prioritization, organizational, and time management skills.
• Have exceptional and effective communication skills.
• Are skilled at motivating a team, building rapport and enjoy supporting partnerships.
• Have a technical background in IT Consulting.
• Are looking for the opportunity to grow. This is the place for you.

What You'll Do Here

• Build partnerships with client stakeholders and leaders, fostering close communication and establishing tight working relationships with leadership in key accounts.
• Strategize, implement, and maintain project outcomes to achieve client objectives.
• Coordinate implementation of managed services to achieve client objectives.
• Maintain organizational standards of satisfaction, quality, and performance.
• Identify any barriers to successful project execution or issues that arise that impact the project delivery or customer experience and escalate as appropriate.
• Analyze, evaluate, and overcome program risks, and produce program reports for leadership, clients, and stakeholders.
• Track project progress against project milestones, hold resource teams accountable for assigned tasks, and communicate status updates regularly to clients.
• Advocate for a collaborative and customer-centric project culture.
• Ensure project dependencies are considered and scheduled.
• Work proactively to remove any project roadblocks for the resource teams.
• Update project management software(s) to ensure accurate reporting. Ensure updates are completed within the required timeframe for executive reporting and invoicing.
• Ensure the minimum requirements of project communication are upheld, for example internal and external project meetings, status reports.
• Track and follow-up on action items to improve the customer experience and minimize number of internal status meetings and/or escalations.
• Provide weekly updates to the Manager, Client Experience on the status of projects, identifying any resource constraints or risks.
• Provide escalation path for technical resources and other Project Managers, assisting where required to ensure a positive customer experience during projects delivered to clients.
• Work collaboratively with the Account Executive team to understand and participate in ongoing client relationships and to assist in all aspects of the sales cycle from opportunity identification through to post-sales customer experience.
• Contribute to continuous improvement of project management processes and tools.

Qualifications/Expertise

• Strong understanding of Microsoft M365 services, Azure cloud technology, and network architecture.
• 5+ years' experience as a Project Manager on technology projects.
• Excellent understanding of project management techniques and methods.
• Excellent leadership, time management, facilitation, preparedness and organizational skills.
• Excellent influencing and negotiating skills.
• Strong understanding of technology projects and the minimum requirements to success.
• Strong coaching, conflict management, and decision-making skills.

Certifications (achieved, willing to work toward, or equivalent experience)

• CompTIA Project+, PMP (or equivalent).
• Continuing education is a must.

Accountabilities, Tasks and Duties

• Ability to communicate effectively in a remote work environment.
• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions.
• Communicate in an open, helpful manner and build relationships across the organization.
• Demonstrate commitment and alignment with the company's mission, values, and behaviors.
• Develop strong and lasting client relationships.
• Foster a collaborative work environment and culture.
• Provide leadership and assistance to colleagues.
• Take personal accountability and ownership of a solution or obstacle.
• Understand the client's business needs to provide excellent service levels.
• Work after-hours, when necessary, to complete client changes or resolution of issues.
• Other administrative duties as required, such as the timely completion of expense reports and timesheets.

Requirements

• Must be legally permitted to work in Canada.
• Hold a valid Driver's License and vehicle.
• Proficient English (written/verbal) communication in a business setting.
• Be able to travel occasionally for business purposes.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

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