Operating Partner

Beacon Software is a permanent capital holding company which acquires and grows essential businesses. We are a profitable series B+ firm that combines great technologists, operators and M&A professionals to accelerate the scale of the ambition of the dozens of businesses we own and operate. We are supported by capital from tier-1 venture capital, crossover, and endowment investors as well as the founders of the leading technology companies from the past decade.

We are growing our team in Toronto, San Francisco, and New York. Apply below.

As an Operating Partner, you will oversee the General Managers (GMs) of multiple software business units. Your focus will be on coaching GMs, coordinating between business units (BUs) and the larger organization, sharing best practices, and participating in the due diligence and integration phases of new acquisitions. You will report to the CEO on the achievements, results, forecasts, and planned key strategies of the BUs that you are supporting.

Team Building and Staff Management:

• Work closely with GMs to develop and retain high-performing teams
• Guide GMs in the recruitment and development of senior leadership talent
• Collaborate with GMs to implement optimal organizational structures that align with strategy
• Conduct annual performance reviews for GMs, offering coaching to support growth
• Ensure GM compensation plans align with desired behaviors and outcomes

Results, Forecasting and Planning:

• Ensure accountability for operational plans and results that drive the desired and agreed financial outcomes
• Enable and implement frameworks for QBRs, strategy development, and tactical decision making with KPIs and leading and lagging indicators
• Foster a balance between biased action and analytical based decision making to drive positive outcomes
• Share best practises from Beacon Software's other BUs and leverage support from shared services to help the GMs run their business efficiently

Growth Strategy Implementation:

• Identify and address barriers to growth, collaborating with GMs to develop actionable strategies for new customer acquisition and upselling
• Provide guidance on product development, R&D, and ensure alignment with market needs and business objectives
• Review and refine pricing strategies to maximize customer acquisition and retention
• Ensure frameworks for competitive analysis and win/loss analysis are used to inform go-to-market strategies and identify key growth opportunities

Cost Management Strategy Implementation:

• Assist GMs in aligning businesses with BU KPIs and implementing cost savings if needed

Customer Relationship Building:

• Assist GMs in building and maintaining strong relationships with key customers to better understand their needs and drive business growth
• Serve as an executive sponsor for major customers, providing strategic support and acting as a liaison with partners

Due Diligence and Integration Assistance:

• Play a key role in the due diligence and integration of newly acquired BUs, ensuring a smooth transition and alignment with overall business objectives

• Proven experience in a leadership role within a software or technology company at an executive level with results achievement
• Experience coaching and working with senior leadership of BUs across sales, operations, finance and product
• Experience working with Venture Capital (VC) and Private Equity (PE) firms
• Strong background in product development and technology
• Experience with the acquisition process and integration of new business units
• Demonstrated ability to drive both growth and cost management strategies
• Advocate of AI/ML and how they can be leveraged to build efficient customer-led VMS companies
• Extensive experience in customer relationship management
• Excellent communication, strategic thinking, and interpersonal skills

Our Values at Beacon Software

• Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time. 
• Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant. 
• Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
• Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.