Member Service Manager

About StellerVista

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, StellerVista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you're looking for. We are currently recruiting for the position of Member Service Manager.

Position Overview

As a Member Service Manager, you will manage the operation of the cash and member service function and provide oversight, coaching, direction to branch supervisors/team leads of the assigned branches to meet performance and growth goals, and compliance with policies, procedures and branch safeguarding and security precautions. You will manage the branches in the effective provision of quality member service, maximizing relationship building opportunities across retail, commercial and all business lines of the credit union and helping members achieve and maintain their financial health. You will also develop and provide in-person and virtual training to support the development of retail sales and service employees and manage related training reference and resource tools. The Member Service Manager reinforces a values-based culture focused on building employee capabilities and confidence to provide quality member service and achieve individual and branch performance objectives. You will be a member of the retail network management team that contributes to the growth and sustainability of StellerVista.

(This position is outside of the bargaining unit)

Schedule Description

Permanent Full-Time – 37 hours per week

Flexible schedule between Monday – Saturday

Education and Experience:

• Completion of a two-year diploma in business administration or operations management acquired through a college or technical school
• Completion of, or enrollment in and active progression towards the ACUIC Designation
• Candidate require a minimum of 6 years of related member service experience with StellerVista or another financial institution including at least 2 years in a Financial Services position where retail lending was a job requirement, plus 1 year in a supervisory role

OR

An equivalent combination of education and experience.

Successful candidates must also demonstrate the following:

• Advanced knowledge of credit union deposit products and services
• Solid working knowledge of supervisory skills such as scheduling and work assignment, recruitment and performance management
• Ability to provide leadership, coaching and mentoring to team, and to motivate continuous learning and performance development in others
• Working knowledge of retail credit granting processes and associated retail lending products and services Solid working knowledge of the current banking system
• Success in responding to member enquiries and providing a high level of member service
• PC literacy including Microsoft Word or other work processing software, Excel or other spreadsheet application and banking software programs
• Advanced oral, listening and written communication skills including demonstrated ability to train one-on-one or small groups
• Working knowledge of credit union legislation, policies and procedures as they relate to branch operations
• Working knowledge of risk management, security and safety as they related to branch operations
• Commitment to continuous learning and willingness to take courses related to training design and delivery including virtual training and adult learning
• Willingness and ability to travel within StellerVista branches as required to fulfil the job responsibilities

Compensation: We are pleased to offer a competitive compensation package including but not limited to participation in extended benefits and pension programs, health and wellness programs, and a competitive vacation entitlement.

Annual salary commensurate to education and experience.

Current annual salary range: $81, $101,403.00

At StellerVista Credit Union we are proud to offer an employee experience that includes:

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether it's skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region offers endless options of outdoor activities for nature enthusiasts.

The region's rich cultural diversity, artistic expression, and locally sourced culinary scene add to the charm of the Kootenays, creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors, a sense of community, or a thriving cultural scene, the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location – Cranbrook, B.C

Closing date – Open until filled.

How to Apply

If this sounds like a position for you, Apply Now, and should you have a problem in uploading your resume, please contact us at

Check out StellerVista's career opportunities here: Careers StellerVista Credit Union

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We're proud of our team. They make us who we are.

Required

• Some post college or better