Assessments Coordinator

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, q'ʷa:n̓ƛ'ən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM

We are looking for a motivated Assessments Coordinator to join our MOSAIC Engage team Not sure if you're 100% qualified? We encourage you to apply anyway MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

The Assessments Coordinator is responsible for ensuring the smooth administration of the IELTS assessments by managing the scheduling and following security protocols in compliance with MOSAIC and British Council policies and procedures.

KEY DUTIES AND RESPONSIBILITIES:

In conjunction with the Managing Coordinator and Manager, oversee program operations

• Test Administration & Coordination
  • Organizing and scheduling IELTS test sessions.
  • Ensuring test center readiness, including proper setup of computers, seating arrangements, and testing materials.
  • Monitoring test sessions to ensure compliance with British Council guidelines.
  • Handling test-taker registrations and verifying identification documents.
  • Enforcing test security protocols and preventing fraudulent activities.
  • Conducting periodic training sessions to update staff on IELTS policies and procedures.
    
• Compliance & Quality Control
  • Ensuring the test center operates in compliance with MOSAIC and British Council policies.
  • Maintaining strict security and confidentiality of test materials and candidate information.
  • Addressing technical or logistical issues that arise during test administration.
  •  Reporting any test-day irregularities or incidents to the Manager.
• Customer Service & Support
  • Assisting test takers with inquiries before, during, and after the test.
  • Handling complaints, rescheduling requests, or refund inquiries.
  • Providing instructions and guidelines to candidates before the test begins.
• Technical & Equipment Management
  • Ensuring that all computers, microphones, and headsets are functioning properly.
  • Troubleshooting technical issues that arise before or during test sessions.
  • Coordinating with IT support if major technical problems occur.
  • Coordinating with HSST in case of any health, safety or Security concerns.
• Reporting & Documentation
  • Preparing and submitting test reports and attendance records.
  • Maintaining records of test sessions, incidents, and candidate information.

QUALIFICATIONS:

• One to two years of experience managing or invigilating standardized tests like IELTS, CELPIP, etc.
• Working knowledge of the educational private sector and immigrant needs; standard office equipment, 
• Knowledge of standard health and safety protocols.
• First Aid certification is an asset.
• Strong Communication skills,
• Leadership skills 
  
• Ability to work individually and within a team
• Problem-solving skills
• Technical proficiency
  
• A current and satisfactory Criminal Record Check is required.

HOURS: full-time 35 hours per week. Schedule: Sun-Monday and Thurs-Sat. Some evening work. 

Contract ends March 31, 2027. 

The successful candidate must be able to commute to King George Blvd. Surrey, British Columbia, V3W 5A3

COMPENSATION: $ $34.09 per hour

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: December 2, 2025, 4:30 pm

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.