Account Manager

1 week ago

Port Coquitlam, British Columbia, Canada Vitacore Industries Full time $75,000 - $85,000 per year
About Vitacore: At Vitacore, we integrate cutting-edge research and technology with a profound commitment to sustainability and innovation. Established in 2020, Vitacore is driven by our mission to develop transformative products and services that address critical global issues, ensuring ethical practices and effective outcomes for the betterment of humankind and the planet. Our journey began with a focus on the healthcare sector, where we became leaders in manufacturing recycling single-use protective equipment. Today, we apply our expertise and innovative spirit to broader challenges, developing advanced technologies, sustainable practices, and innovative manufacturing processes that redefine what is possible across various industries.   About the Role: We are seeking a skilled and detail-oriented Account Manager to join our dynamic team. Own post-sale relationships and revenue health. Ensure seamless handoff from Business Development, maintain and grow accounts through proactive service, renewals, upsell/cross-sell, and crisp coordination with Operations, Customer Service, and Marketing.   Responsibilities include:
  • Lead onboarding for new accounts handed off by BDM; establish success plans, cadence, and KPIs.
  • Run Quarterly Business Revenues/Monthly Business Revenues; monitor usage, revenue, and satisfaction; drive renewals and expansion.
  • Manage orders, quotes, pricing updates, contracts/Statements of Work, and escalations in partnership with Customer Service/Ops.
  • Surface "wins" and case studies to Marketing for storytelling; provide timely inputs to social/PR.
  • Maintain CRM hygiene (pipelines, notes, activities, forecasting); produce territory/account analysis.
  • Coordinate training/education for distributors/end-users; ensure compliant product messaging.
  • Identify risk early (churn signals); execute save plans; maintain high NPS/CSAT.
  • Travel to key accounts, trade events, and onsite reviews as needed.

Skills and Qualifications:
  • Bachelor's degree or equivalent; 5+ yrs B2B account management (medical devices/sustainability preferred).
  • Proven client management across complex accounts; strong negotiation and relationship skills.
  • Proficient MS Office; Salesforce (or similar) experience.
  • Excellent written/verbal communication; organized and data-driven.
  • Valid driver's license; able to travel; eligible for background/security checks.

Compensation:
  • From $75,000 to $85,000 CAD per annum plus compensation plus bonus
  • Comprehensive medical and dental benefits
  • 3 weeks vacation
  • Tuition Assistance Program
  • Multiple company events throughout the year
About Vitacore Industries:

Vitacore Industries Inc. manufactures personal protective equipment for Canadian frontline workers, available on demand. Our facility houses state-of-the-art equipment to produce millions of respirators every month. Vitacore is committed to serving Canadians. All of our current and future PPE is made using a Canadian supply chain and quality Canadian materials.

Our main customers are in the Health Care Industry supporting our long-term growth and sustainability.

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