Assistant Security Manager

Job Overview

Reporting to the Security and OHS Manager, the Assistant Security Manager is responsible for assisting in the effective implementation and maintenance of Casino Security policies and procedures. This role ensures compliance with AGLC Terms and Conditions, supports the Casino's Risk Management objectives, and upholds the highest standards of Occupational Health & Safety. Working in a multi-departmental environment with both AGLC presence and public patronage, the Assistant Security Manager leads and supports the security team operating on a 24/7 rotational schedule to ensure a safe and secure environment for guests, employees, and assets.

Responsibilities and Duties

Security Management Support

• Assist the Security Manager in daily casino security operations, including staffing, incident response, and guest relations.
• Supervise, mentor, and support security staff to ensure consistent application of policies and procedures as necessary or as directed.
• Monitor and review security and surveillance reports, escalating issues as needed to Security and OHS
• Manager.

Location Security Oversight

• Administer casino access control systems and electronic key-lock systems.
• Maintain staff photo library, department banned-person records, and patron identification standards.
• Ensure all security systems and equipment (including alarms and surveillance) are maintained and recommend upgrades.
• Oversee casino emergency responses, including alarm activations, medical incidents, and emergency supplies.
• This is a full-time, on-the-floor position that requires flexibility to work evenings, weekends, and rotational shifts as needed to meet operational requirements.

AGLC Compliance Support

• Assist in maintaining compliance with AGLC Terms and Conditions and operational guidelines.
• Support the administration of AGLC programs such as Self-Exclusion (SE), Anti-Money Laundering (AML), and ProTect.
• Liaise with AGLC inspectors during audits, reviews, or incident follow-ups.
• Maintain knowledge of current AGLC requirements and ensure team adherence to standards.

Administrative and Relationship Management

• Support record-keeping for incidents, investigations, staff training, and certifications.
• Maintain positive working relationships with AGLC, emergency services, and casino departments.
• Provide support to management teams during emergencies, investigations, or OHS concerns.
• Participate in team-building, safety training, and professional development initiatives.
• Perform other duties as assigned.

Education and Experience

• Successful completion of post-secondary education, or equivalent.
• Minimum two (2) years of experience in the role of supervisor or manager in a security department.

o Experience in the Casino industry is an asset.

o Experience with entertainment or hospitality-based industries, with age restrictive access is an asset.

o Experience in law enforcement is an asset.

• Minimum two (2) years experience in non-physical conflict resolution or de-escalation conflict resolution required.
• Health & Safety Management Course diploma or certification.
• Minimum two (2) years of experience in health and safety.

o Experience with WCB claims management is an asset.

o Experience with OHS Committee development is an asset.

• Loss prevention experience considered to be an asset.
• Intermediate experience with Microsoft Office, Word, Excel and PowerPoint.
• Minimum two (2) years experience in managing multicultural workforce.

Certifications and Requirements

• Excellent English language verbal and written communication skills.

o Additional verbal language fluency considered an asset.

• Required to work flexible schedule- including days, afternoon, evenings, weekends, graveyards and holidays.
• Pressure Point and Control Tactics (PPCT) certification is an asset.
• Clear Criminal Record Check
• Valid, unrestricted Alberta Driver's License
• AGLC Gaming Registration Number
• AGLC Certifications:

o ProTect

o ProServe

o Reelfacts

o AGLC Deal Us in Phase 1 & 2

o Anti-Money Laundering (AML)

• Standard Level First Aid Level C with AED
• Canadian Registered Safety Professional (CRSP) designation or working toward- is an asset.
• Alberta Security License is considered an asset
• Required to be knowledgeable of the AGLC Terms & Conditions, Operating Guidelines and clearly be able to explain operating house rules to guests and employees.

Skills and Abilities

• Ability to lead teams on a 24 hour a day, seven (7) day a week basis.
• Demonstratable track record of collaborating with multiple different departments to achieve positive outcomes.
• Proven ability to train, develop and mentor team members over multiple shifts required.
• Extremely professional, tactful and courteous when responding to guest needs, regardless of their behaviours.
• Driven by integrity, transparency and respect.
• Ability to respond to urgent or emergency situations in a calm manner and act as an authority figure.

Work Conditions and Physical Requirements:

• Walk/stand/sit – Must be able to walk/stand/sit throughout much of the shift throughout all outlets of the Casino.
• Talk/hear – must be able to detect, determine, identify, observe, inspect, and assess. This positions frequently communicates with guests and employees throughout the entirety of the shift. Must be able to exchange accurate information and professionalism in these situations.
• Occasional kneeling, pushing, and pulling.
• Occasional ascending or descending ladders, stairs, and ramps.
• Frequent lifting and carrying up to 50 lbs.
• Works in an indoor, fast-paced environment.

• Advanced attention to detail and work under pressure.

• Ability to restrain individuals and/or be involved in physical altercations.