Better at Home Program Coordinator

Join Our Team and Make a Difference 

Since 1973, Smithers Community Services Association (SCSA) has been a cornerstone of support for the residents of Smithers and the surrounding communities. We are a non-profit organization with a $5 million annual budget and around 70 staff, including casual and seasonal employees, dedicated to delivering impactful programs. 

Our Vision: 
To create a diverse and inclusive community where every individual is embraced and empowered. 

Our Mission: 
We are dedicated to cultivating safe and inspiring environments that promote community service and Reconciliation. We strive to enrich the lives of individuals from all walks of life, fostering a brighter future for everyone. 

Through an equity lens, we center community voices and support individuals in reaching their full potential. 

If you share our values of honesty, integrity, accountability, and professionalism, join us on our journey.  This position represents an opportunity to contribute meaningful and enduring impact.

PROGRAM:  Better at Home

POSITION: Better at Home Program Coordinator 

JOB TYPE: Regular Part-Time

JOB POSTING #: JP

WORK HOURS AND SCHEDULE:  Approximately 21-28 hours per week, scheduled between Monday and Friday, 8:30 a.m. to 4:30 p.m.

DATE POSTED: December 04, 2025

CLOSING DATE: We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE:

As soon as possible 

SALARY RANGE: $28.00 per hour - $32.00 per hour

NO: OF POSITIONS: 1 

PROGRAM SUMMARY:

Better at Home helps seniors living in Smithers & Telkwa with simple non-medical, day-to-day tasks so that they may continue to live independently in their own homes and remain connected to their communities.  The Better at Home program offers seniors an array of customized supports that contribute to their ability to remain living independently in their own homes.

POSITION SUMMARY:

The Better at Home Coordinator is responsible for the delivery of the Better at Home program.  The coordinator will develop and operate the program, including recruiting, screening, training and monitoring staff, contractors, and volunteers.  The coordinator will maintain the program database, prepare all required documentation and reports, and participate in ongoing program development and evaluation.

REPORTING RELATIONSHIPS:

• Reports To: Program Manager
• Direct Reports: Housekeepers

RESPONSIBILITIES:

• Coordinate all aspects of the Better at Home Program, including client referrals, volunteer intake, volunteer/client matching, participant feedback, and program evaluation
• Respond to program inquiries over the phone and in person
• Conduct and monitor needs and means assessments to customize service offerings to client needs
• Recruit, screen, train, and monitor volunteers. Provide opportunities for volunteer evaluation, promotion, and recognition.  
• Assess and negotiate terms for service provision with local contractor
• Establish and support program advisory committee, participate in community partnerships and networks that dovetail with the Better at Home program, illuminate gaps and concerns within the community
• Coordinate (when possible) volunteer opportunities for groups, families, schools, and corporations – single days of service (big yard cleanups, garden box building) and 'adopt a senior'
• Maintain program database and current records of activities for reporting purposes and outcomes tracking.  Complete written reports and evaluations as required, including annual report
• Create a community outreach and awareness strategy that utilizes various forms of publicity, advertising and information sharing, and ensures program is accessible to people from language groups other than English  
• Work within annual program budget in collaboration with the ED and accountant.
• Seek financial support to operate and sustain the program, engaging multiple funders and community stakeholders
• Coordinate publicity and advertising, including posters, advertisements, and brochures
• Actively participate in performance and program evaluations
• Attend Manager's meeting and actively participate on the SCSA Leadership team
• Participate in "in service training" as required
• Performs other related duties as required

QUALIFICATIONS:

• Minimum Grade 12 with two years' experience in a similar position, or an equivalent combination of relevant training and experience. Relevant training may include Seniors Services, Program Management, or Social Services.
• Experience working with seniors and volunteers, as well as program administration.
• Proven success in writing proposals, grant applications, and other fundraising activities.
• Skilled in using various media platforms for marketing and promotion.
• Demonstrated experience in project oversight, including budgeting, reporting, outcome measurement, and evaluation.
• Certification in Occupational First Aid and Non-Violent Crisis Intervention.

SKILLS & ABILITIES

• Ability to work effectively with and provide consultation to community agencies and staff.
• Strong self-direction; able to work independently and collaboratively as part of a team.
• Excellent written and verbal communication skills.
• Intermediate Level 2 technical skills.
• Motivated, well-organized, and detail-oriented, with the ability to prioritize tasks effectively.
• Demonstrated ability to interact positively with SCSA staff, clients, and the public, both in person and by phone.

ADDITIONAL REQUIREMENTS:

• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check.
• Possess a valid Class 5 Driver's License.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit.  Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: December 2025