Spa Manager

What we do and are proud of

At Brentwood Bay Resort, we believe unforgettable guest experiences start with an exceptional team. Our oceanfront setting, award-winning dining, and relaxing spa set the stage, but it's our people who make the real difference.

We're proud to have been recognized multiple times as Outstanding Workplace of the Year, thanks to a team that values creativity, excellence, and genuine hospitality. Here, you'll find a workplace where you can refine your skills, grow your career, and be part of a supportive group that takes pride in what we do—while still having fun along the way.

Why this role matters

As Spa Manager, you will lead the daily operations of Brentwood Bay Spa and ensure a calm, intentional, and high-touch guest experience. You'll support a talented team, uphold wellness standards, and contribute to the success of a spa known for its calming atmosphere and thoughtful guest experience. Your leadership helps create an environment where guests feel cared for and the team feels supported and inspired to do their best work.

What you'll do

• Oversee day-to-day spa operations, ensuring services are delivered safely, efficiently, and to a consistently high standard
• Lead and support coordinators, attendants, estheticians, massage therapists, and wellness practitioners
• Monitor guest satisfaction, support issue resolution, and uphold a warm and personalised experience
• Maintain room readiness, ambience, cleanliness, and smooth service flow throughout the spa
• Manage scheduling, payroll preparation, and daily staffing needs
• Oversee inventory, purchase orders, stock counts, and month-end reconciliation
• Use the spa booking system for bookings, packages, memberships, reporting, and inventory functions
• Support marketing initiatives, seasonal promotions, and special events
• Collaborate with resort departments to ensure cohesive operations across the property
• Ensure compliance with all health, safety, sanitation, and WorkSafeBC requirements
• Assist with budget oversight, cost control, payroll efficiency, and revenue performance
• Provide weekly and monthly reporting on revenue, payroll, expenditures, guest satisfaction, and team wellbeing
• Contribute to SOP development, team training, and continuous improvement initiatives
• Foster a calm, kind, and collaborative culture that reflects the Brentwood Bay Resort values

What you'll bring

• Minimum 3 years of experience in a spa, wellness, or hospitality environment, with at least 1–2 years in a supervisory or management role
• Strong understanding of spa services, treatment flow, and wellness offerings, with the ability to support staff and guide guests with confidence
• Strong understanding of spa services, treatment flow, and wellness offerings, with the ability to support staff and guide guests with confidence
• Experience managing labour budgets, scheduling, inventory controls, month-end reconciliation, and basic financial reporting
• Proven ability to lead, coach, and develop a diverse team in a calm, supportive, and people-focused manner
• Excellent guest service skills with the ability to build trust, handle concerns, and maintain a warm and welcoming atmosphere
• Strong organisational skills and attention to detail, with reliable follow-through on operational tasks and standards
• Effective written and verbal communication skills
• Proactive problem-solving skills with the ability to make informed decisions in a fast-paced environment
• Open availability, including weekends and holidays, to support operational needs

What's in it for youWhat's in it for you

• This role offers a competitive starting salary ranging from $56,000–$62,000 annually with three weeks of paid vacation per year
• Extended health and dental benefits after three months
• A complimentary meal each shift
• An award-winning workplace, recently recognized as Outstanding Workplace of the Year
• Personal and professional development opportunities
• Employee perks, including 50% off at the Pub, Arbutus Room, and Spa treatments, complimentary spa days at Brentwood Bay Spa, free hotel stays, and discounts for friends and family

At Brentwood Bay Resort, we believe diverse experiences can lead to success. Even if you don't meet every requirement, we encourage you to apply if you feel this role is the right fit.