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Operations Support

2 weeks ago

Toronto, Ontario, Canada Hermès Full time $45,000 - $65,000 per year

Hermès Canada
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 130 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès. At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Responsibilities:

  • Deliver an exceptional experience by greeting clients with a warm and friendly approach and ensuring a seamless checkout interaction.
  • Manage client inquiries with professionalism, redirecting to sales associates or managers as needed.
  • Provide quality cashiering service to customers at point of Sale (POS)
  • Accurately process sales, exchanges and returns at POS.
  • Manage payments in various forms (credit, debit, gift cards, wire transfers) with precision and discretion.
  • Ensure compliance with all point-of-sale transactions, inventory and loss prevention policies.
  • Maintain and organized cash desk, ensuring supplies (bags, ribbon, boxes, receipts etc.) are always available and presented according to standards.
  • Accurately perform opening and closing point of sale procedures
  • Support with omnichannel client pickups (Web to Shop and Click in Store)
  • Support the sales and operations team with daily store operations and readiness as needed.
  • Manage the daily replenishment of all storage areas on the sales floor (products and packaging)
  • Work in constant cooperation with the full store team
  • Actively maintain the quality of stockroom organization.
  • Other duties as assigned.

Requirements & Capabilities:

  • At least 2 years cashiering and in store operations experience in a related industry.
  • Strong numerical accuracy and attention to detail in transaction processing
  • Ability to handle sensitive client information with discretion and confidentiality.
  • Excellent interpersonal skills with a polished and professional demeanor
  • Fluent in English
  • Highly organized, detailed and reliable with demonstrated ability to anticipate, organize and prioritize related work.
  • Service-oriented, proactive to suggest improvements and a team player.
  • Clear, concise communication skills
  • Ability to follow procedures.
  • Demonstrated problem solving skills.
  • Ability to stand, bend, crouch, and lift up to 20 kg.
  • Proficient with Excel / IT tools
  • Open availability to meet the needs of the business. Flexibility to work evenings and weekends and holidays.

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."